CQC report explained · a residential care home
What the CQC found at RecoveryHub@EastLeeds
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Requires improvement
- Inspectors were assured that infection risks were being managed, including through PPE, testing, cleaning, visitor checks and an up-to-date infection control policy.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2022
Inspected but not rated; inspectors found strong COVID-19 infection controls and safe visiting arrangements.
This was an announced, targeted inspection on 13 January 2022. Inspectors looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19. The home was supporting 26 people.
Inspectors found clear infection control notices, effective use of protective equipment, regular testing and a very clean home. They were assured that the home was following procedures for visitors, admissions, shielding, social distancing and managing outbreaks.
Family visits, POD visits and essential caregiver visits were available. The home also provided weekly wellbeing calls to families. The overall service was inspected but not rated, and the Safe question was also inspected but not rated.
Clear infection control
The home used clear signs, air filtration systems and regular checks to support infection control.
“We saw prominent and clear infection prevention control (IPC) signs which reminded everyone at the point of entry and throughout the home about procedures for infection control.” from the report
Clean home and PPE
Inspectors saw staff using protective equipment correctly and found the home very clean.
“We observed staff correctly wearing personal protective equipment (PPE). The service was very clean throughout.” from the report
Family communication
Visits were supported and families received regular updates through weekly wellbeing calls.
“The service completed a weekly wellbeing call with families with support from outside professionals and the registered manager where applicable to ensure all families received the same information about the service and any updates.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you manage staffing pressures now, and would you still be able to bring in resources from other services if needed?
- 02How are visitors currently checked for vaccination, testing and other infection control requirements?
- 03Are weekly wellbeing calls with families still taking place, and how are important updates shared?
- 04How are infection control policies, cleaning standards and PPE checks monitored now?
- 05What ratings or recent assessments cover effective, caring, responsive and well-led care, as these were not assessed in this inspection?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 21 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
Inspectors visited the home on 2 December 2020. This was an announced, targeted inspection because the home had a coronavirus outbreak.
They looked only at infection prevention and control. They found the home was clean and well ventilated, staff used hand hygiene and personal protective equipment properly, and testing helped identify an outbreak quickly.
The home was helping people stay in touch with their families. It was also buying a visiting pod and planning a garden pergola to support socially distanced visits.
The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for most areas of care.
Testing and outbreak response
The home was using the government testing scheme, which helped it identify an outbreak quickly.
“The service was accessing the government testing scheme which had assisted them to identify an outbreak quickly.” from the report
Clean environment
Inspectors found the home clean and well ventilated.
“The home was clean and well ventilated.” from the report
Good infection control practice
Staff followed hand hygiene procedures and used personal protective equipment appropriately.
“Staff followed good hand hygiene procedures and wore PPE appropriately.” from the report
Family contact
The home was helping people keep in touch with their families and was planning safer visits.
“The registered manager and staff were assisting people to keep in contact with their families and were in the process of purchasing a pod for the home” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are people and staff tested, and how would you respond if there was another outbreak?
- 03Are staff still using personal protective equipment and following the hand hygiene procedures described in the report?
- 04Was the planned visiting pod and garden pergola put in place, and how can families visit now?
- 05How is the home's infection prevention and control policy kept up to date?
This was a targeted inspection of infection prevention and control practices during a coronavirus outbreak; it was not a full inspection of the home and the service was not rated. This explanation was written from the published report of 11 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of RecoveryHub@EastLeeds
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 3 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leeds
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 89 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Took his time to learn about me read my care plan and to listen to me. great companionship with lots of laughing.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.