CQC report explained · a residential care home
What the CQC found at Recovery House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable risk assessments, enough staff, safe recruitment, safe medicines management and a clean, well-maintained environment.
- Effective?
- Good
- Staff had relevant mental health experience, training and supervision. People were involved in decisions, supported to manage daily life and linked with health, social care, education and community services.
- Caring?
- Outstanding
- People and professionals described the care as exceptionally kind, respectful and empathetic. Staff supported privacy, dignity, choice, confidence and independence.
- Responsive?
- Outstanding
- Support was shaped around each person's recovery goals, interests, communication needs and abilities. People could take part in varied activities, education, family work and planning for more independent living.
- Well-led?
- Good
- The home was described as well managed, open and responsive. Audits, meetings, surveys and action plans were used to monitor and improve the service.
What inspectors found, June 2018
Recovery House was rated Outstanding overall, with especially kind, personalised care and strong support for recovery and independence.
This was an unannounced, comprehensive inspection on 28 March 2018. One inspector spoke with people living at the home, staff and managers. They reviewed care records, recruitment files, medicines records, training records and safety checks. They also received feedback from five health and social care professionals.
The home supports up to five people with mental health recovery. Inspectors found that people felt safe, staff were properly recruited and trained, medicines were managed safely, and there were enough staff. Care plans recorded people's goals and were reviewed regularly.
Inspectors rated the home Outstanding overall. Safe, Effective and Well-led stayed Good. Caring and Responsive improved from Good to Outstanding. Inspectors found highly respectful care, strong support for individual choices, recovery activities, family work and preparation for more independent living.
Kind and respectful care
People consistently said staff were caring and that their privacy and dignity were respected. Inspectors also observed an empathetic and respectful approach.
“People told us staff were extremely kind and caring, and their privacy and dignity was upheld and promoted.” from the report
Personalised recovery support
Recovery plans recorded each person's goals, needs, interests and abilities. Activities and support were adjusted to people's interests and stage of recovery.
“There is a strong ethos of patient centeredness and this runs through the organisation.” from the report
Support for independence
People were supported with shopping, cooking, laundry, cleaning, finances, training and community activities. The aim was to help people move to more independent living.
“Staff told us they encouraged people to improve their level of independence.” from the report
Inclusive approach
People living at the home had access to the same training and information as staff. They took part in meetings and were supported to lead parts of their own recovery.
“People who lived at the home had access to the same training and information documents as staff” from the report
Strong activities and family work
The home offered varied recovery groups, education and community activities. Family work was also available to help people and relatives understand mental health and recovery.
“Some staff had been trained in carrying out innovative 'family work', which was offered to people who lived at the home and their families.” from the report
One notification was not submitted
minorThe manager had not submitted a CQC notification about a safeguarding alert from November 2016. The manager said the CQC contact centre had advised that a notification was not required because the alert had not progressed.
“The registered manager had not submitted a notification to CQC; they had contacted CQC contact centre who advised them a notification was not required as the alert had not been progressed.” from the report
- 01How would you decide whether this recovery programme is suitable for my relative's current needs and goals?
- 02What recovery groups, education and community activities are available now, and how are they adapted to each person's interests and abilities?
- 03How will my relative be involved in writing and reviewing their recovery plan?
- 04How does the home support people to move on to supported or more independent living, and how is progress assessed?
- 05How can our family be involved in the family work or other support, if my relative agrees?
This was an unannounced comprehensive inspection covering all five key questions, with Safe, Effective and Well-led remaining Good and Caring and Responsive improving to Outstanding. This explanation was written from the published report of 1 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Recovery House
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Registered with the Care Quality Commission on 10 October 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of York
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 32 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.