CQC report explained · a residential care home
What the CQC found at Rawcliffe Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed and reviewed. Inspectors found enough staff, safe recruitment, safe medicines management and a clean, well-maintained environment.
- Effective?
- Good
- People's needs and choices were assessed and care plans were kept up to date. Staff were trained and supported, and people were helped with nutrition, healthcare and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, supported to communicate their wishes and encouraged to remain independent.
- Responsive?
- Good
- Care was personalised and staff knew people's needs, preferences and communication methods. People were supported with activities, relationships, religious needs and end-of-life choices.
- Well-led?
- Good
- Inspectors found positive leadership, a warm atmosphere and effective checks on quality. People, relatives and staff were involved, and the provider showed a commitment to learning and improvement.
What inspectors found, August 2023
Rawcliffe Manor rated Good in all five areas; inspectors found safe, kind and person-centred care.
This was the first inspection since the home was registered. It was unannounced, with visits on 13 and 17 July 2023. Inspectors spoke with people, relatives and staff, and checked care, medicines, recruitment and management records.
Inspectors found people were safe, treated with kindness and supported by staff who understood their needs. Care plans were kept up to date. People had enough staff, received medicines safely, and were supported with food, healthcare, communication and activities.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This means inspectors found consistently good care and management at the time of the inspection. As this was the first inspection, there is no previous rating to compare.
Safe care and staffing
Risks were reviewed and managed, medicines were given safely, and inspectors found enough staff to support people safely.
“Risks to people were appropriately assessed, monitored, and managed.” from the report
Activities and personal care
Care plans reflected people's histories and preferences. The home offered varied activities linked to people's interests and quality of life.
“People were supported to follow their interests and take part in activities that were relevant to them.” from the report
Strong management checks
The management team used regular audits to identify improvements and acted on what they found. Staff were encouraged to learn from incidents.
“There were clear, robust, and effective quality assurance processes in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you review my relative's risk assessments and care plan as their needs change?
- 02How many staff are normally available on each shift, and what happens when someone is off sick?
- 03How will you support my relative's communication needs and personal preferences?
- 04What activities would be suitable for my relative's interests and abilities?
- 05How can relatives raise concerns, and how will we be kept informed about the response?
This was the first full inspection of the newly registered care home, covering all five CQC questions as well as infection prevention and control. This explanation was written from the published report of 12 August 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rawcliffe Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022
Registered with the Care Quality Commission on 28 March 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
37 live-in carers within about an hour of York
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 32 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.