CQC report explained · a residential care home
What the CQC found at Ravenswood House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks, including visitor safety, testing, personal protective equipment, cleaning and outbreak planning.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection prevention and control arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 29 March 2021. It looked only at infection prevention and control measures during the COVID-19 pandemic.
Inspectors were assured that the home was managing visitors, social distancing, admissions, personal protective equipment, testing, cleaning and possible outbreaks safely. They also found that the infection control policy was up to date.
The home supported people's wellbeing during the pandemic. It also had a contingency plan for possible COVID-19-related staff shortages and had made some environmental improvements.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rating for the five main areas of care.
Infection control
Inspectors were assured that the home had suitable arrangements to prevent and control infections, including an up-to-date policy.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Staff support and training
Staff had guidance and training about working safely during the pandemic, including the use of personal protective equipment. Staff said they felt supported by the registered manager.
“Staff were provided with guidance and training on working safely during the pandemic.” from the report
Supporting wellbeing
The home arranged alternative activities and experiences to support people's wellbeing while usual arrangements were affected by the pandemic.
“People's well-being was promoted throughout the pandemic. For example, themed 'takeaway' nights had been organised as an alternative to people going out for meals.” from the report
Preparedness
The home had plans for possible staff shortages caused by COVID-19 and had made environmental changes to support infection control.
“The provider had a contingency plan to follow in the event of staff shortages caused by COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently managed to reduce the risk of infection?
- 02How often are staff and residents tested now, and what happens if someone tests positive?
- 03How is personal protective equipment used and checked in the home?
- 04What is the current plan if there are staff shortages?
- 05How are residents' wellbeing and activities supported when usual outings or activities cannot take place?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 15 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with formal quality checks now improved.
This was an unannounced comprehensive inspection on 10 December 2018. One inspector reviewed care records, staff files, medicines, accidents, complaints, audits and other management records. They also spoke with people, staff, relatives and health professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, suitable training, person-centred care plans and respectful support for people's choices and independence.
Many people could not speak with inspectors because of communication difficulties, so inspectors also observed how people responded to staff. The home was rated Good at the previous inspection too. A previous recommendation about quality checks had been acted on, and formal audits and action plans were now in place.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were checked, reviewed and disposed of safely when no longer needed.
“There were enough staff on duty to meet people's needs.” from the report
Respectful relationships
People appeared relaxed, happy and comfortable around staff. Staff responded to people's moods and respected their privacy and choices.
“People appeared relaxed; they were smiling and laughing with staff.” from the report
Personalised support
Care plans included people's likes, dislikes, communication methods, goals and ways to reduce anxiety. Staff supported people to make choices and build independence.
“Care plans were person centred and included details of people's likes and dislikes as well as their future goals.” from the report
Community involvement
People were supported to take part in activities, work, volunteering and local events. The home also had links with a local volunteer group.
“The service had good links with the local community.” from the report
Staff surveys were overdue
minorStaff surveys had not been carried out during 2017, although the manager said they were due soon. Staff also had regular supervision and meetings.
“Staff surveys had not been carried out during 2017” from the report
- 01How often are care plans reviewed with each person and their family?
- 02How do you support each person to communicate their needs, especially if they do not use speech?
- 03How do you make sure people can make everyday choices while staying safe in the home and community?
- 04Have the staff surveys now been completed, and what changes followed from the results?
- 05How do your medication, care plan and environmental audits lead to action when improvements are needed?
This was an unannounced comprehensive inspection covering all five CQC questions; the previous overall rating was also Good. This explanation was written from the published report of 8 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ravenswood House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- June 2012
Registered with the Care Quality Commission on 20 June 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.