CQC report explained · a residential care home
What the CQC found at Ravenna Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, medicines, accidents, staffing and infection control were managed safely.
- Effective?
- Good
- People received care based on detailed assessments and care plans. Staff had a substantial induction and training programme, and the home worked with health professionals.
- Caring?
- Good
- Staff showed empathy and respected people's dignity, privacy, choices and independence. People were involved in their care plans and had monthly meetings with key workers.
- Responsive?
- Good
- Care plans were detailed and personalised, including information about communication and individual needs. The home adapted information for people with different communication needs, but had no activities programme at the time.
- Well-led?
- Good
- The management structure was clear and staff said they felt supported. Audits, feedback and professional relationships were used to monitor and improve the service.
What inspectors found, March 2019
Ravenna Lodge was rated Good in all areas; inspectors found safe, kind and personalised care, with no legal breaches reported.
This was the first inspection of the new service. One inspector visited without notice over two days on 27 February and 1 March 2019. They spoke with people using the service, staff and managers, reviewed care and staff records, and sought views from health and social care professionals.
The inspectors found that people were safe. Risks were assessed, medicines were managed carefully, staff had appropriate training and recruitment checks, and the home was clean and well maintained. Care plans were detailed, and people's capacity, consent and choices were considered.
People were treated with kindness, dignity and respect. Staff supported independence and provided individual help during periods of crisis. The home worked with health and social care professionals, and its management and quality checks were judged to be good.
The overall rating was Good, as were the ratings for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the legal requirements were met and that people's care and outcomes were consistently good at the time of inspection.
Detailed care planning
People had comprehensive care plans that reflected their needs, preferences and personal history. They were involved in agreeing the plans.
“People had clear and comprehensive assessments and care plans. Consents were sought and capacity assessed in each area covered by the care plan.” from the report
Kind and respectful staff
Inspectors saw staff support people with empathy, including during difficult periods. People's privacy, dignity and right to make choices were respected.
“Staff were caring and showed empathy to people living in the service.” from the report
Support for independence
People were encouraged to develop everyday skills and have control over their lives. They also had regular opportunities to review their care.
“People had key workers who would meet with them every month to discuss their care and support.” from the report
Strong staff support
New staff completed a 10-week induction with training, supervision and shadowing. Staff received regular supervision and support from managers.
“Staff completed a 10-week induction process when commencing in their post at Ravenna Lodge.” from the report
Previous staff turnover
needs fixingThe report says staff turnover had been high since the home opened. Managers said this had settled in the months before the inspection, so families may want to check whether staffing has remained stable.
“There had been a high turnover of staff since the service opened however the registered manager advised us that this had settled in the last few months.” from the report
Limited activities
minorThere was no activities programme when inspectors visited. Activities were provided one to one when possible, and a new programme was being developed.
“There was currently no activities programme at the service, this was mainly due to people being reluctant to participate in group activities.” from the report
- 01How many staff who were working at the time of the inspection are still working here, and has staff turnover remained settled?
- 02What activities are now available, both individually and in groups?
- 03How are people involved in reviewing their care plans and making decisions about their support?
- 04How are medicines checked, and which staff are currently assessed as competent to administer them?
- 05How do you respond when a person is in crisis, and what support is available from the Positive Behaviour Support Team?
This was a planned, unannounced inspection of the overall service and all five CQC areas; it was the first inspection of this new service. This explanation was written from the published report of 21 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ravenna Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 20 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.