CQC report explained · a residential care home
What the CQC found at Ravenhurst Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through PPE, testing, cleaning, distancing and outbreak procedures. They also noted measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Not assessed in this targeted inspection.
- Caring?
- Good
- Not assessed in this targeted inspection.
- Responsive?
- Outstanding
- Not assessed in this targeted inspection.
- Well-led?
- Good
- Not assessed in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection-control and visiting arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 10 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
Inspectors were assured that the home used PPE safely, supported testing, followed shielding and distancing rules, and had measures to prevent or manage outbreaks. Cleaning procedures were described as robust.
The home had a process for safe visits. Visitors were supported to take a lateral flow test and needed a negative result before entering. Staff had guidance and training on infection control and what to do if someone tested positive when managers were unavailable.
The home was inspected but not rated. This report does not provide ratings for the wider quality of care.
Safe visiting
The home had a clear process for visitors, including testing before entry to help protect residents and visitors.
“Visitors were required to provide a negative lateral flow test before entering the home to help keep them and those they were visiting safe.” from the report
Infection control
Inspectors found that staff used PPE in line with guidance and that the home had current infection-control arrangements.
“Staff were observed wearing personal protective equipment (PPE) in line with guidance.” from the report
Cleaning
Cleaning arrangements were considered strong, with reminders to clean frequently touched areas.
“Cleaning procedures were robust, with reminders for staff to maintain cleaning of touch point areas.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection-control and visiting arrangements are in place now?
- 02How do you manage staffing pressures if staff are absent because of COVID-19 or another infection?
- 03What happens if a person tests positive when the manager or deputy manager is not available?
- 04How are visitors currently tested and supported before entering the home?
- 05How often are frequently touched areas cleaned and checked?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated in the wider areas of care. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good, with Outstanding responsive care; inspectors found kind, safe and personalised support.
This was an unannounced inspection on 11 March 2019. Inspectors spoke with people living in the home, relatives and staff. They reviewed care records, medicines records, recruitment files, training, safety checks and quality audits.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Responsive was rated Outstanding, improving from Good at the previous inspection.
Inspectors found kind staff, detailed personal care plans, safe medicines management and enough staff. People were involved in decisions, activities and community projects. The home also had a personalised programme for end of life care.
Personalised activities
The home supported people to pursue their own interests and goals. Residents helped plan activities and took part in projects supporting the wider community.
“People were at the heart of the service and the staff team went above and beyond to support everyone to reflect personalised support packages” from the report
End of life support
People were supported to record their wishes, including religious and cultural preferences. The home had developed a personalised programme to support people and relatives at the end of life.
“This enabled assessments that were very personalised, reflecting people's individual wishes for the last days of their lives.” from the report
Kind and respectful care
Inspectors found positive relationships between staff and people. People were treated with dignity and supported to make choices about their care.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Safe care systems
Inspectors found safe staffing and recruitment, regular safety checks, risk assessments and medicines audits. Staff were trained to recognise abuse and manage medicines.
“There was a robust governance framework in place to allow for the quality and safety of the care provided to be monitored” from the report
Inspectors raised no specific concerns in this report.
- 01How would you record and support my relative's personal interests, goals and preferred activities?
- 02How are residents involved in planning activities and raising concerns through the resident representatives?
- 03How would you support my relative's particular dietary, mobility or healthcare needs, and which outside professionals would be involved?
- 04How would you discuss and record my relative's end of life wishes, including any religious or cultural preferences?
- 05How do you use feedback, complaints and quality audits to make changes to the care provided?
This was an unannounced inspection covering all five CQC questions, the premises and the care provided; the previous inspection was rated Good and Responsive improved to Outstanding. This explanation was written from the published report of 23 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ravenhurst Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Ravenhurst Residential Care Home →
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at Ravenhurst Residential Care Home →
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.