CQC report explained · a residential care home
What the CQC found at Ravendale Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed and reviewed, medicines were managed safely, and inspectors found enough staff on the day.
- Effective?
- Good
- Staff had relevant training, supervision and support. People received help with food, drink and access to health professionals, and staff understood consent and capacity requirements.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported independence, privacy and relationships.
- Responsive?
- Good
- Care plans were personal to each person and updated when needs changed. People helped shape their care and activities, and a complaints process was available.
- Well-led?
- Good
- People, relatives and staff spoke positively about the management. Audits, meetings and feedback systems were used to monitor the service and identify improvements.
What inspectors found, February 2019
Ravendale Hall was rated Good; inspectors found safe, kind and well-organised care with no breaches reported.
This was an unannounced comprehensive inspection on 3 January 2019. One inspector visited the home, reviewed four people's care records and examined medicines, staffing, training, recruitment, complaints and quality checks. They also spoke with people living there, relatives, staff and health professionals.
The inspectors found that people felt safe and trusted staff. Medicines were given safely, staffing levels met people's needs, and risks such as falls and weight loss were assessed and reviewed. Staff had relevant training and knew how to protect people from abuse.
People were treated with kindness, dignity and respect. Care plans reflected people's choices, health and food needs. People were supported to keep in touch with family, take part in activities and access health professionals. The home had a complaints process and systems to monitor quality.
The overall rating was Good, as were all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection under the new provider after the home was reregistered in January 2018.
People felt safe
People and relatives told inspectors they had no safety concerns. Staff understood safeguarding and how to report abuse.
“People we spoke with told us they felt safe and that the staff were very respectful.” from the report
Kind and respectful care
Staff understood people's emotional and personal needs. They supported dignity, privacy, choice and independence.
“Staff treated people with understanding, kindness, dignity, and respect.” from the report
Personalised support
Care plans recorded people's needs, preferences and important relationships. People and relatives were involved in reviews and planning.
“People were included in creating care plans that were specific to their individual needs.” from the report
Good staff support
Staff had relevant training, inductions, supervision and appraisals. They said managers were available when they needed help.
“Staff received a thorough induction at the start of their employment.” from the report
Activities and family contact
People could choose how to spend their time and take part in activities such as crafts, gardening and social events. Families were encouraged to visit.
“People accessed a wide range of activities including crafts, gardening, pampering sessions and attending social events within the service.” from the report
Action plan for care records
minorThe home's audits identified work still needed to review and monitor care plans and risk assessments. Ask how this work has been completed and kept up to date.
“These audits produced an action plan that showed areas the registered manager needed to work on including reviewing and monitoring of care plans and reviewing risk assessments.” from the report
- 01What changes have been made following the action plan for reviewing and monitoring care plans and risk assessments?
- 02How will you assess and manage my relative's specific risks, such as falls, moving and handling or weight loss?
- 03How many staff will usually be on duty for my relative's needs, and how do you respond if needs change?
- 04How will my relative help choose their meals, activities and daily routine?
- 05How will the home keep me informed about changes in my relative's health or care?
This was an unannounced comprehensive inspection covering all five rating areas, and it was the first inspection under the new provider after the home was reregistered in January 2018. This explanation was written from the published report of 2 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ravendale Hall
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2018
Registered with the Care Quality Commission on 10 January 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
12 live-in carers within about an hour of North East Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 10 can care for a couple. 7 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.