CQC report explained · a residential care home
What the CQC found at Rathside Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Rathside Rest Home was inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
The CQC carried out an announced, targeted inspection on 4 March 2021. It looked at infection prevention and control because of coronavirus outbreaks in care homes.
The inspectors were assured that the home was using personal protective equipment safely, arranging testing, managing visits, supporting social distancing and keeping its infection prevention policy up to date.
The home was fully involved in testing and vaccination programmes. It also helped residents keep in touch with relatives through technology and arranged visits with bookings, protective equipment and sanitiser.
This was not a full inspection and the service was not rated overall. The Safe question was inspected but not rated.
Testing and vaccination
The home was fully involved in coronavirus testing and vaccination programmes. Testing was carried out for staff and residents in line with current guidance, and vaccinations were offered to people who wanted them.
“The service was fully engaged with the Covid-19 testing and vaccination programmes.” from the report
Safe visiting
Visits were organised using a booking system. Visitors had access to personal protective equipment and sanitiser.
“Visits were arranged in line with government guidance. A booking system was in place to ensure safe visiting.” from the report
Use of protective equipment
Staff were observed following government guidance on personal protective equipment. Stations with protective equipment were placed around the home.
“Staff were seen to be following the current government guidance in relation to PPE and PPE stations were available at regular intervals around the home.” from the report
Contact with relatives
The home used technology to help residents maintain relationships with their families and reduce social isolation.
“The service used technology to ensure people were supported to maintain relationships with their families and reduce social isolation.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your coronavirus testing and vaccination arrangements changed since the inspection on 4 March 2021?
- 02How do you currently arrange visits, and what protective equipment or sanitiser is provided for visitors?
- 03What is your current plan for preventing and managing an infection outbreak?
- 04How do you help residents maintain contact with their relatives if in-person visits are restricted?
- 05When was your infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control practices, recorded under Safe; it was not a full inspection and the service was not rated. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rathside Rest Home rated Good; inspectors found safe, kind and personalised care with no breaches of regulation.
Inspectors made an unannounced visit on 27 July 2018. They spoke with people living at the home, a visitor, staff and the management team. They reviewed care records, medicines records, meeting minutes, audits, complaints and maintenance records, and toured the home.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitable staff, safe medicines systems, personalised care, kind staff and good links with health professionals.
The report says the home had continued to meet the required standards since the previous inspection. There were no breaches of regulation and no evidence of serious risks or concerns.
People felt safe
People told inspectors they felt safe and secure. Staff had safeguarding training and concerns were reported to the local authority.
“People told us they felt safe living at the home and were supported by the staff.” from the report
Kind and respectful care
Staff were observed speaking kindly and responding quickly when people needed help. Privacy, dignity and preferred names were respected.
“We observed staff had positive relationships with people and spoke with them with kindness and compassion.” from the report
Personalised support
Care plans included people's preferences, likes, dislikes and life histories. Staff reviewed support as people's needs changed.
“We saw people's care records were personalised and detailed which, ensured people received the care and support they required.” from the report
Good management and improvement
The management team sought feedback, carried out checks and acted on issues. The home had made improvements including an electronic care record system and a new kitchen.
“Quality monitoring checks and audits were undertaken by the management team” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's risks reviewed, especially risks of falls or skin damage?
- 02How will you make sure my relative's medicines, allergies and treatment records remain accurate?
- 03How does the electronic care record system alert staff when my relative's needs need reviewing?
- 04How will you keep our family informed about changes in care, health appointments or hospital visits?
- 05How would you record and follow my relative's wishes about end of life care?
This unannounced inspection covered all five CQC questions and found that the previous Good ratings continued. This explanation was written from the published report of 17 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Rathside Rest Home
3 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodup from Requires improvementSafe: GoodWell-led: Good
- August 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2016
Registered with the Care Quality Commission on 30 June 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.