CQC report explained · a residential care home
What the CQC found at Ranworth House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from avoidable harm. Risks, staffing, medicines, infection control and incidents were managed safely.
- Effective?
- Outstanding
- Staff had strong specialist knowledge and training. They worked creatively with people and health professionals to support better health, communication, independence and daily outcomes.
- Caring?
- Outstanding
- Inspectors found exceptional kindness, compassion, respect and person-centred support. People were helped to express their views and make choices about their lives.
- Responsive?
- Good
- Care plans were detailed and tailored to individual interests, health needs and communication. Staff supported a wide range of activities and responded to concerns and complaints promptly.
- Well-led?
- Outstanding
- Leadership was described as exceptional. Quality checks, staff development, feedback and partnership working were used to improve care and involve people in running the home.
What inspectors found, March 2019
Rated Outstanding; inspectors found exceptionally kind, effective and well-led care, with safety and responsiveness rated Good.
This was a planned inspection on 11 December 2018. One inspector reviewed records, observed care and medicines, spoke with staff, relatives, a resident and health professionals, and checked the care of four people.
The home supported nine young people with learning disabilities, complex needs and autism. Inspectors found care that was strongly tailored to each person. People were supported to make choices, build skills, become more independent and take part in activities they enjoyed.
The home was rated Outstanding overall. Effective, caring and well-led were Outstanding. Safe and responsive were Good. The overall rating stayed Outstanding from the previous inspection, while the well-led rating improved to Outstanding.
Personalised support
Staff knew people well and adapted support to their communication, interests, health needs and wishes. The focus was on choice, independence and inclusion.
“There was a truly person-centred approach to the support people received.” from the report
Kind and respectful care
Relatives and health professionals consistently described staff as exceptionally kind, compassionate and respectful. Staff supported relationships, privacy, dignity and personal beliefs.
“Relatives and healthcare professionals consistently told us people were treated with exceptional kindness, compassion and respect.” from the report
Strong staff skills
Staff received specialist training in areas including autism, positive behaviour support, medicines and epilepsy. Inspectors found staff knowledgeable and competent.
“People continued to receive exceptional care due to staff being exceedingly competent, knowledgeable and skilled to effectively support people.” from the report
Choice and meaningful activities
Staff helped people take part in activities, education, work experience, trips and relationships, while managing risks safely. They looked for creative ways around barriers.
“Staff took positive risks, and thought creatively, to ensure people could do what they wanted to” from the report
Open leadership
The manager was accessible and encouraged feedback and constructive challenge. People, relatives and staff were involved in quality checks and decisions about the home.
“Governance processes were well embedded into the running of the home and the registered manager had excellent oversight of the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's specific communication needs and help them make everyday choices?
- 02What specialist training would the staff supporting my relative have, particularly in autism, epilepsy, positive behaviour support or medicines?
- 03How would you help my relative take part in activities, education, work or relationships while managing any risks?
- 04How would you notice and respond to changes in my relative's health, mood, anxiety or behaviour?
- 05How would my relative and our family be involved in care planning, complaints and decisions about the home?
This was a planned inspection covering all five CQC questions, including the premises and care provided; the report says the overall rating stayed Outstanding and well-led improved from the previous inspection. This explanation was written from the published report of 13 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ranworth House
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- March 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Outstanding
- July 2016OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Good
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.