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CQC report explained · a residential care home

What the CQC found at Rafael Home

Outstandingpublished 10 June 2026, 3 months ago

Rated Outstanding: inspectors found the home performing exceptionally well.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Rafael Home.

The story over the years

Every inspection of Rafael Home

3 rated inspections over 4 years: the service has improved, from Good to Outstanding.

  1. December 2019Outstandingcurrent ratingup from Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
  2. May 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. August 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. November 2025

    Registered with the Care Quality Commission on 3 November 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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Care at home

At least 100 live-in carers within about an hour of Sutton

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.

Allen N.
1 review
From £1,120 a week, 20 years caring
Based about 5 minutes from Sutton. Can care for a couple
Sharon R.
2 reviews
From £1,015 a week, 25 years caring
Based about 11 minutes from Sutton. Can care for a couple
Jessica S.
1 review
From £1,400 a week, 16 years caring
Based about 18 minutes from Sutton. Can care for a couple
Farida M.
1 review
From £1,229 a week, 10 years caring
Based about 20 minutes from Sutton. Can care for a couple
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
Marie-anne B., about Carla A.
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Bianca V., about Terry S.
See live-in carers near SuttonProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.