CQC report explained · a residential care home
What the CQC found at Radnor House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe and that there were enough staff. Staff understood safeguarding, risk assessments and how to respond to accidents or incidents.
- Effective?
- Good
- Staff were well trained and understood people's mental health and other needs. Some induction records were only partly completed or not signed and dated.
- Caring?
- Good
- People described staff as kind, caring and willing to listen. Staff knew people well and supported their dignity, privacy, choices and independence.
- Responsive?
- Good
- Care plans were personalised and updated when people's needs changed. People could choose activities, routines, religious support and how relatives were involved.
- Well-led?
- Good
- Inspectors found an open management style, regular meetings and quality checks. Action plans were used to monitor and make improvements.
What inspectors found, April 2019
Radnor House was rated Good; inspectors found safe, kind and personalised care, with some induction records needing updating.
This was an unannounced inspection on 28 March 2019. One inspector and an expert by experience visited, spoke with eight people, one relative and staff, and reviewed two care records and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, listened to and respected. Inspectors found enough staff, personalised care plans, suitable activities, good food choices and strong links with health professionals.
The report noted that some staff induction records were incomplete or not signed and dated. A pharmacist had also found a minor medicines recording issue, but this had already been corrected. The home was rated Good at its previous inspection in 2016.
Enough staff
People said staffing levels were sufficient day and night. Managers based staffing on people's needs and helped during busy periods.
“There are enough staff on duty at all times, day and night.” from the report
Kind relationships
People and staff had positive relationships. The established staff team knew people's likes, dislikes and support needs well.
“The home was family-run and had an established staff team who knew people well.” from the report
Food choices
Meals were varied and included choices for different cultural, religious and dietary preferences.
“The cook was adept at providing meals to meet people's cultural needs and preferences including English, Caribbean, Asian, halal, and vegetarian.” from the report
Personalised activities
People could take part in individual and group activities at home and in the local community. Activities were based on their interests.
“People had access to a range of individual and group activities.” from the report
Incomplete induction records
needs fixingSome induction records were only partly completed and did not always show the required signatures and dates. The manager said these records would be brought up to date.
“Some induction records were only partially completed and not all had been signed and dated by the staff member undertaking the induction and/or the staff member mentoring them.” from the report
Minor medicines recording issue
minorThe contract pharmacist found a minor issue with staff signatures in medicines records. The report says this had already been corrected.
“The home's contract pharmacist had recently inspected the home and identified one minor issue concerning staff signatures. This had already been rectified.” from the report
- 01Have all staff induction records now been completed, signed and dated?
- 02How do you check that new staff are ready to support people with mental health needs?
- 03How are medicines signatures checked after the minor issue identified by the pharmacist?
- 04How would you support my relative's cultural, language, dietary and religious needs?
- 05What activities and community visits would be suitable for my relative's interests and abilities?
This was an unannounced planned inspection covering all five CQC questions; the previous rating was Good and was published on 3 April 2016. This explanation was written from the published report of 17 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Radnor House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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