CQC report explained · a residential care home
What the CQC found at R M P Care - 49 Victor Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm through safeguarding procedures and risk assessments. Inspectors also found safe medicine management, enough staff and suitable infection control arrangements.
- Effective?
- Good
- People's needs were assessed and staff received training and support. The home worked with health professionals, supported people's nutrition and followed the Mental Capacity Act process.
- Caring?
- Outstanding
- People were treated with dignity and respect, and staff went beyond usual expectations to support people and their relatives. People were involved in decisions about their care and had their privacy respected.
- Responsive?
- Good
- Care plans reflected people's preferences, needs and hopes. Staff adapted routines, activities and support so people could take part in community life and maintain their wellbeing.
- Well-led?
- Good
- The home had clear management arrangements, regular meetings and quality checks. People, relatives, staff and other professionals were asked for their views and these were used to improve the service.
What inspectors found, February 2018
R M P Care - 49 Victor Street was rated Good overall, with Outstanding caring and no concerns reported in the five areas inspected.
The inspection was unannounced and took place on 15 January 2018. One inspector spoke with three people living at the home, one relative and several staff. They looked at care records, recruitment files, staff rotas and quality checks.
The home was rated Good for Safe, Effective, Responsive and Well-led. It was rated Outstanding for Caring. Inspectors found that people were safe, supported to make choices, involved in their care and treated with dignity and respect.
Inspectors found enough suitably recruited staff, safe medicine arrangements and effective risk assessments. Staff received training and support, people's health and eating needs were met, and care plans were personalised and reviewed.
The report says the home was still providing a Good service compared with the previous inspection. It found particularly strong kindness, respect and support for people and their relatives.
Exceptional kindness
Inspectors found staff were extremely kind and caring. They described examples of staff giving substantial extra support to people and their relatives.
“Staff went above and beyond to support people and their relatives.” from the report
Respect and dignity
People were treated as individuals, with privacy respected and close relationships supported.
“People were treated with dignity and respect and were at the centre of the service.” from the report
Personalised care
Care was shaped around people's preferences, routines, abilities and future aims. Staff adapted support when people's needs changed.
“People's care plans described their personal preferences, likes, dislikes and hopes for the future.” from the report
Safe support
Inspectors found effective risk assessments, safe medicines arrangements, suitable staffing and appropriate action to prevent abuse and infection.
“There were sufficient numbers of suitably trained staff to keep people safe.” from the report
Involvement in decisions
People took part in house meetings and individual reviews about their care, menus, activities and future goals.
“People who used the service had a say in how their service was run and about the care they received.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you adjust staffing when a person's planned activity, routine or health needs change?
- 02How would you support my relative to manage their own medicines, and what checks would be in place?
- 03How do you assess capacity and involve a person's representative when they cannot make a particular decision?
- 04How are people's end-of-life wishes recorded, reviewed and shared with their family and health professionals?
- 05How can my relative raise a concern, and how would the home respond if they were unable to use the standard complaints process?
This was an unannounced inspection of all five CQC questions, including discussions with people, a relative and staff and checks of care, recruitment, rota and quality records. This explanation was written from the published report of 21 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of R M P Care - 49 Victor Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
Read what inspectors found at R M P Care - 49 Victor Street →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.