CQC report explained · a residential care home
What the CQC found at R M P Care - 21 Longton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had detailed care plans and risk assessments. Inspectors found enough suitably trained staff, safe medicine arrangements and appropriate infection control measures.
- Effective?
- Good
- People's needs, dietary requirements and communication preferences were assessed. Staff received induction, training and supervision, and the home worked with health and social care professionals.
- Caring?
- Good
- Staff were calm, patient, kind and respectful. People and their relatives were involved in care decisions, and staff supported privacy, dignity and independence.
- Responsive?
- Outstanding
- The home adapted activities during COVID-19 and supported people to maintain relationships, follow interests and work towards personal goals. Care plans were reviewed monthly and reflected people's abilities and aspirations.
- Well-led?
- Good
- Inspectors found an open, person-centred culture. The registered manager and staff worked with relatives and professionals, and used audits and feedback to monitor quality.
What inspectors found, July 2022
R M P Care - 21 Longton Road was rated Good overall; inspectors found exceptionally responsive, kind and person-centred care.
Inspectors visited unannounced on 21 and 28 April 2022. They spoke with people, relatives, staff and professionals. They observed care and checked care plans, medicines records, recruitment records and quality checks.
The home supported five people with learning disabilities or autism. Inspectors found enough trained staff, safe medicines arrangements, detailed care plans and good links with health and social care professionals.
Care was kind and respectful. People were involved in decisions, supported to be independent and helped to communicate in ways that suited them. The home was rated Outstanding for being responsive, especially for supporting activities, relationships, goals and individual choices.
All five areas were rated Good or Outstanding. The four Good ratings were Safe, Effective, Caring and Well-led. The Responsive rating was Outstanding. All ratings stayed the same as at the previous inspection.
Choice and independence
People were involved in decisions about their care and daily lives. Staff supported them to try new things, develop skills and work towards personal goals.
“People were supported to have exceptional choice and control of their lives by enough suitably recruited and robustly trained staff” from the report
Kind communication
Staff knew people well and used their preferred communication methods. This helped people express themselves and take part in decisions.
“Staff knew people exceptionally well and demonstrated a person-centred, kind and compassionate approach when interacting with people.” from the report
Activities and relationships
The home created individual activities during COVID-19 and supported people to keep relationships, enjoy hobbies and achieve important personal aims.
“This flexible and person-centred approach helped to ensure people's opportunities to do what mattered to them was maximised.” from the report
Health support
The home had regular contact with health and social care professionals. Weekly online meetings with a learning disability lead GP helped health checks and referrals happen promptly.
“Weekly online meetings with the learning disability lead GP were in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staff understand my relative's preferred communication methods, including any use of pictures, signs or easy-read information?
- 02How will my relative be involved in setting and reviewing their personal goals and activities?
- 03How do you check that medicines are recorded correctly after the medicine recording error mentioned in the report?
- 04How many staff are usually on duty, and what training and supervision have current staff received?
- 05How do you work with health professionals to arrange health checks, referrals and hospital information when needed?
This was an unannounced inspection covering all five CQC questions, including infection prevention and control; the report says all five ratings remained the same as at the previous inspection. This explanation was written from the published report of 7 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
R M P Care - 21 Longton Road was rated Good overall; inspectors found safe, kind care and Outstanding responsiveness to people's individual needs.
The unannounced inspection took place on 30 November 2017. One inspector spoke with three people living at the home, relatives, a health professional and staff. The inspector also observed care and checked care records, recruitment files, staff rotas and quality checks.
The home supported up to five people with a learning disability, and all five places were occupied. Inspectors found people were safe, medicines were managed properly, staffing was sufficient and staff were suitably recruited. People's health, nutrition, consent and infection control needs were also being managed.
People were treated with dignity and involved in decisions about their care and daily lives. Inspectors rated the home Outstanding for Responsive because staff created very personalised activities and opportunities, including work, community activities and family contact.
The overall rating was Good, the same as at the previous inspection in December 2015. This means inspectors found no concerns across the service overall, with particularly strong findings about how well care was tailored to each person.
Highly personalised support
Staff adapted support to people's interests, communication needs and personal preferences. They created opportunities that helped people take part in community life and enjoy activities that mattered to them.
“The service provided an exceptional, flexible and responsive approach to people's individual needs and preferences, we saw that staff found creative ways to enable people to live as full a life as possible.” from the report
Independence and safety
People were supported to take appropriate risks while remaining as safe and independent as possible. Staff used agreed plans and technology where this was wanted.
“This meant that this person was supported to take risks whilst being supported to be independent.” from the report
Dignity and involvement
People had privacy, could make everyday choices and took part in decisions about the home. Their relationships with family and others were respected.
“There were regular house meetings and people were involved in all the decisions about their care.” from the report
Safe care arrangements
Inspectors found enough staff, safe recruitment, appropriate safeguarding action and safe medicines management. Staff were trained and assessed as competent for their roles.
“There were sufficient numbers of suitably trained staff to keep people safe.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you tailor support to my relative's interests, communication needs and preferred daily activities?
- 02How do you support people to remain independent in the community while managing agreed risks?
- 03How are relatives involved in care reviews, best-interest decisions and regular feedback about the service?
- 04How would you support my relative's health, diet, medicines and appointments with other professionals?
- 05What activities, work or community opportunities could my relative take part in?
This was an unannounced inspection of the overall service and all five key questions; the previous inspection in December 2015 had also rated the service Good. This explanation was written from the published report of 19 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of R M P Care - 21 Longton Road
3 rated inspections over 6 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at R M P Care - 21 Longton Road →
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at R M P Care - 21 Longton Road →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.