CQC report explained · a residential care home
What the CQC found at R M P Care - 20 Longton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and infection risks, and there were enough suitably recruited staff. Medicines were stored and administered safely, with staff trained and assessed as competent.
- Effective?
- Good
- People's needs were assessed and staff received training and support. The home supported people's nutrition, health appointments and decisions about care, including where people lacked capacity.
- Caring?
- Good
- People were treated with dignity and respect, involved in decisions about their care and able to have privacy and time alone.
- Responsive?
- Outstanding
- Care was highly personalised and adapted to people's preferences, aspirations and communication needs. Staff supported people with work, education, hobbies, community activities, independence and end-of-life planning.
- Well-led?
- Good
- The home had a clear strategy, quality monitoring systems and regular meetings with people and staff. The manager sought views from relatives and health and social care professionals and worked with other agencies.
What inspectors found, February 2018
R M P Care - 20 Longton Road was rated Good overall, with Outstanding responsiveness and no concerns found at this inspection.
This was an unannounced inspection on 30 November 2017. One inspector spoke with two people living in the home, two relatives, a health professional and staff. They also checked care records, recruitment files, staff rotas and quality checks.
The inspectors found people were safe, supported by enough suitably recruited staff and given their medicines safely. Staff were trained and supported, people's health and nutrition needs were met, and the home followed the Mental Capacity Act.
People were treated with dignity and involved in decisions about their care. The inspectors found especially strong personalised support, helping people pursue work, education, hobbies, community activities and greater independence.
The overall rating was Good, and this was unchanged from the previous inspection in December 2015. The home was rated Outstanding for Responsive and Good in the other four areas.
Personalised support
Staff knew people well and regularly reviewed care plans with them. Support was adapted to people's preferences, hopes and goals.
“People received outstanding care that was personalised and responsive to their needs.” from the report
Independence and opportunities
People were supported to develop daily living skills, work, attend college and take part in activities in the community. Staff found creative ways to help people move towards greater independence.
“Staff used innovative ideas and actions to improve people's quality of life and to give them outstanding opportunities in daily life.” from the report
Safety and staffing
The inspectors found enough suitably recruited staff, safe medicines management and effective action when risks or incidents arose.
“There were sufficient numbers of suitably recruited staff to keep people safe within the service.” from the report
Respect and involvement
People helped decide how the home was run and how they were cared for. Their privacy, relationships and choices were respected.
“People were treated with dignity and respect and were encouraged to be as independent as they were able.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to work towards their own goals, such as employment, education or more independent living?
- 02How would you adapt communication and daily support to my relative's specific needs and preferences?
- 03How do you make sure staff covering shifts are trained and competent to administer my relative's medicines?
- 04How do you assess capacity and involve representatives when a person cannot make a particular decision?
- 05How are people's end-of-life wishes recorded and reviewed?
This was an unannounced inspection covering all five key questions and the overall rating; the inspectors spoke with two people, relatives, a health professional and staff and reviewed selected records and quality systems. This explanation was written from the published report of 10 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of R M P Care - 20 Longton Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at R M P Care - 20 Longton Road →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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