CQC report explained · a residential care home
What the CQC found at R M P Care - 1 Alexandra Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and risks were assessed. Inspectors found enough safely recruited staff, safe medicines arrangements and effective infection control.
- Effective?
- Good
- People's needs were assessed and staff received training and support. People's food, health care, consent and freedom from unlawful restrictions were managed appropriately.
- Caring?
- Good
- People were treated with dignity and respect. They were involved in decisions about their care and could have privacy and time alone.
- Responsive?
- Outstanding
- Care was exceptionally personalised. Staff supported people to pursue personal goals, use communication aids, make choices and take part in community activities.
- Well-led?
- Good
- The home had clear leadership and systems to monitor quality. People, staff, relatives and other professionals were involved in giving feedback and improving the service.
What inspectors found, February 2018
Rated Good overall, with Outstanding responsive care and no concerns found by inspectors.
Inspectors visited the home without warning on 15 January 2018. One inspector spoke with four people, staff and managers. They reviewed care records, recruitment files, staff rotas and quality checks.
The home supported up to six people with learning disabilities. All six places were in use. Inspectors found people were safe, treated with kindness and supported by trained staff.
People received highly personalised support. Staff helped people make choices, build independence and take part in community life. The home was rated Outstanding for being Responsive and Good for Safe, Effective, Caring and Well-led.
The home was still rated Good overall, the same as at the previous inspection in February 2015. The report says inspectors had no concerns at either inspection.
Personalised support
Care plans reflected people's preferences, interests and hopes. Staff supported people to achieve personal goals and live active lives.
“People received care that was exceptionally personalised and responsive to their needs.” from the report
Independence and community life
Staff helped people take part in local activities and have a say in their community. They also used creative ideas to support independence.
“Staff used innovative ideas and actions to improve people's quality of life and to give them outstanding opportunities in daily life.” from the report
People's involvement
People helped decide how the home was run and took part in care planning, house meetings and menu choices.
“People were at the centre of how their service was run and were fully involved in the planning and developing of the service.” from the report
Safety and staffing
Inspectors found enough staff, safe recruitment checks and appropriate arrangements for medicines, safeguarding and infection control.
“There were sufficient numbers of staff available to support people who had been employed through safe recruitment procedures.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's individual preferences, hopes and future goals?
- 02What activities and community opportunities could my relative take part in?
- 03How would staff support my relative to communicate choices or raise a concern?
- 04How are medicines given in line with my relative's personal preferences?
- 05How would you involve my relative and their representative in best-interest decisions if needed?
This was an unannounced inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 20 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of R M P Care - 1 Alexandra Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at R M P Care - 1 Alexandra Street →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.