CQC report explained · a residential care home
What the CQC found at Quinton House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care, with a minor issue in the complaints information.
Inspectors visited on 19 November 2018. The visit was announced 24 hours in advance because this is a small home. They spoke with people and staff, observed care, and checked care plans, medicines, training, incidents and management records.
The inspectors found that people were safe and supported by experienced staff who knew them well. Medicines, risks, staffing, emergency plans and the environment were managed appropriately. People were helped to make choices, stay independent, attend healthcare appointments and follow their interests.
Care was described as kind and respectful. Staff supported people's privacy, relationships, hobbies and daily tasks. Care plans were detailed and involved the people using the home. The complaints procedure had outdated information, but this was updated during the inspection.
The home was rated Good in all five areas and Good overall. It was also rated Good at the previous inspection on 10 February 2016. The report found no serious risks or concerns.
Experienced staff
People were supported by a small core team who had known them for several years and understood their needs and preferences.
“People were supported by a core team of highly experienced staff who they had known for several years.” from the report
Promoting independence
People were supported to make choices, take part in household tasks, attend college or a day centre, and pursue employment where appropriate.
“People were involved in meaningful tasks domestic tasks which promoted their independence.” from the report
Kind and respectful care
Inspectors found that staff developed caring relationships and respected people's privacy, dignity, choices and family connections.
“Treating people with kindness was key to everything staff did at Quinton House.” from the report
Personalised support
Care plans recorded people's preferences and interests. Staff supported individual hobbies such as model-making, films and railway collections.
“People received personalised care that was responsive to their needs.” from the report
Quality monitoring
The registered manager used weekly and monthly checks covering care records, people's needs and the safety of the premises.
“There were effective arrangements for monitoring the quality of the service.” from the report
Outdated complaints information
minorThe complaints procedure had an outdated CQC address and did not mention the Local Government Ombudsman. The registered manager updated it on the inspection day.
“The complaints procedure included a CQC address that was out of date and did not include reference to the Local Government Ombudsman (LGO).” from the report
- 01How would you keep staffing at the level needed to support people to go out and take part in their chosen activities?
- 02How are medicines checked, and how do you make sure each person understands what their medicines are for?
- 03How would you involve my relative in writing and reviewing their care plan?
- 04How do you support people's individual hobbies, education, employment and contact with relatives?
- 05What is the current complaints procedure, and how can a person or relative raise a concern if they are unhappy with the response?
This was a comprehensive, announced inspection of the whole home and all five CQC questions on 19 November 2018. This explanation was written from the published report of 11 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Quinton House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 8 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.