CQC report explained · a nursing home
What the CQC found at Queens Lodge Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2021
Queens Lodge Nursing Home: inspected but not rated; inspectors found strong infection prevention and control during the COVID-19 restrictions.
The CQC visited on 12 January 2021. This was an announced, targeted inspection during England's Tier Four COVID-19 restrictions. It looked at infection prevention and control, rather than the full range of care quality areas.
Inspectors found good arrangements for using PPE, hand hygiene, testing, visiting and managing possible outbreaks. They were assured that people were being admitted safely and that the home was clean and hygienic.
The home was caring for 35 people and could support up to 40. The service was inspected but not rated, so this report does not give an overall quality rating or ratings for most of the five areas.
PPE and hygiene
Staff, managers and visitors were using PPE correctly. Hand sanitiser, PPE and reminders about handwashing were available throughout the home.
“There were good processes in place for putting on and taking off personal protective equipment (PPE) such as masks, gloves and aprons.” from the report
Testing and outbreak planning
The home had regular testing, admission isolation arrangements and plans to separate areas and staff if infection spread.
“The provider and registered manager had comprehensive processes to minimise the risk to people, staff and visitors from catching and spreading infection.” from the report
Communication with relatives
Visiting arrangements were communicated to relatives. People were supported to keep in touch through social media and video messaging.
“Visiting rules and process were communicated effectively to people using the service and their relatives.” from the report
Clean environment
Inspectors found the home clean and hygienic, with designated cleaning staff.
“The home was clean and hygienic. The service had designated cleaning staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are staff and residents tested now, and what happens when someone tests positive?
- 02How are PPE use, hand hygiene and cleaning checked and recorded?
- 03What are the current visiting arrangements, and how would visits work if there were an infection outbreak?
- 04How would the home separate residents, areas and staff during an outbreak?
- 05How would you support my relative to keep in touch with family if visiting became restricted?
This was a targeted inspection of infection prevention and control and did not assess the other four key questions or provide an overall quality rating. This explanation was written from the published report of 30 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Queens Lodge Nursing Home was rated Good; inspectors found safe, kind and personalised care with strong management oversight.
This was an unannounced inspection on 17 September 2018. One inspector spoke with residents, visitors, staff, the manager and provider. They also reviewed five care records, observed medicines being given and watched lunch being served.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, respectful care and personalised support. Residents had access to healthcare, food and activities.
The home was last inspected in February 2016 and was also rated Good. Inspectors found no serious risks or concerns, so the report was written in a shorter format because the overall rating had not changed.
Enough staff
Inspectors found enough staff during the day and night. Call bells were answered promptly, including during an emergency when a resident needed to go to hospital.
“People were supported by sufficient numbers of staff who responded in a timely manner to people when they required assistance.” from the report
Personalised care
Care plans included people's support needs, preferences, histories and interests. Staff showed that they knew what mattered to residents and updated plans when needs changed.
“Care plans were comprehensive and captured people's support needs as well as their preferences regarding the care they received.” from the report
Kind and respectful staff
Residents and relatives described the staff as kind and compassionate. Inspectors saw friendly, calm and respectful conversations that were not only focused on tasks.
“People and their relatives spoke positively about the caring environment and the kind and compassionate nature of all staff.” from the report
Meaningful activities
Residents were supported to continue their interests and try new activities. This included trips out and contact with people in another care home overseas.
“People were supported on a regular basis to participate in meaningful activities.” from the report
Strong oversight
The management team used regular audits, staff feedback and information from residents, relatives and professionals to monitor quality and make improvements.
“Systems were in place that continually monitored and assessed the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff on each shift to respond promptly, including during emergencies?
- 02How are medicines administration records, medicine stocks and storage temperatures checked?
- 03How will my relative and our family be involved in creating and reviewing the electronic care plan?
- 04What activities are available that match my relative's interests, history and abilities?
- 05How are staff training, supervision and updates to people's care needs monitored?
This was an unannounced inspection covering all five CQC questions; the Good ratings carried over from the previous inspection in February 2016 because the overall rating had not changed. This explanation was written from the published report of 26 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Queens Lodge Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Blackburn with Darwen
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 12 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.