What the CQC found at Queens Court Care Home

Inspectors saw staff spending time with people and supporting them gently. People and relatives said staff were kind, friendly and respectful.

“People were treated individually and respectfully, and their privacy and dignity protected.” from the report

Care plans recorded people's routines, interests and preferences. Staff knew people's backgrounds and what mattered to them.

“Care plans contained personalised and detailed information about the way people liked to be supported and what was important to them.” from the report

Three people had bedrails in place even though their care plans said they did not need them. The plans were updated during and after the inspection, but the home needed stronger monitoring and clearer information for all staff.

“This meant there was a risk staff could put these rails up if clear information was not provided in the care plan.” from the report

The home had not had a registered manager for over a year, despite a registration condition requiring one. The new manager was not yet registered when inspectors visited.

“Satisfactory steps have not been taken to recruit and retain a suitable registered manager within a reasonable timescale.” from the report

People chose meals the day before, but inspectors said this might not work well for people living with dementia who may not remember their choice.

“However, for people living with dementia, these timescales could prove difficult as they may not remember making this choice.” from the report

Staff understood the Mental Capacity Act in general, but knowledge and records about bedrails and falls sensor mats were not always up to date.

“However, staff knowledge and the recording of people's need for bed rails and falls sensor mats was not always up to date.” from the report