CQC report explained · a nursing home
What the CQC found at Queen Elizabeth Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infections, using PPE safely, supporting testing and following social distancing rules. They also signposted resources to help develop the home's approach.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Queen Elizabeth Park was inspected but not rated; inspectors were assured about infection prevention and control during the COVID-19 pandemic.
This was an announced, targeted inspection on 4 February 2021. It followed concerns about infection prevention and control.
Inspectors found that staff used personal protective equipment in line with national guidance. Staff had extra infection control training, and the home had completed detailed COVID-19 risk assessments.
Inspectors were assured about visitors, social distancing, admissions, testing, hygiene, outbreak management and the infection control policy. The home was inspected but not rated, so this report does not give a formal overall rating.
PPE use
Staff were seen using personal protective equipment in line with national guidance. They could explain how to use it safely.
“Staff were observed to use personal protective equipment (PPE) within national guidance.” from the report
Staff training
Staff had extra training in infection prevention and control. Some staff took responsibility for sharing learning with colleagues.
“Staff had been supported with additional training for infection, prevention and control alongside personal protective equipment.” from the report
COVID-19 planning
The home had completed detailed risk assessments covering vaccination, possible side effects and people's concerns about receiving the vaccine.
“The provider had completed comprehensive risk assessments around Covid-19.” from the report
Healthcare links
The home kept a strong relationship with healthcare professionals during the pandemic. The GP gave positive feedback about the home's timely response.
“The registered manager had maintained a strong relationship with other healthcare professionals throughout the pandemic.” from the report
Approach to be developed
minorInspectors signposted the home to resources to develop its infection prevention and control approach. The report does not give further detail about what needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control improvements were made after inspectors signposted resources to the home?
- 02How are staff currently trained and checked on using PPE safely?
- 03How does the home manage testing, admissions and visitors if there is an infection outbreak?
- 04How are residents' concerns about vaccinations and possible side effects discussed and recorded?
This was a targeted inspection of infection prevention and control under Safe; the service was inspected but not rated, and the other areas were not assessed in this report. This explanation was written from the published report of 20 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Rated Good overall, with Outstanding responsiveness and inspectors finding safe, kind and personalised care.
This was an unannounced inspection on 20 December 2017. Inspectors spoke with people living in the home, relatives, staff and a visiting GP. They checked care plans, medicines records, staff files, complaints, accidents, training and quality checks.
The home was rated Good overall. Inspectors found that people were safe, supported by trained staff, given suitable food and medicines, and helped to maintain their health and independence. Staff were kind, respectful and knew people well.
The home was rated Outstanding for being responsive. Inspectors found a wide range of meaningful activities, personalised care and sensitive end of life support. The other four areas, Safe, Effective, Caring and Well-led, were rated Good.
Managing risks
Risks were assessed and care plans were reviewed regularly. Inspectors saw action being taken after falls and other incidents to reduce the chance of them happening again.
“The provider routinely assessed risks that people may face and identified appropriate plans to keep people safe.” from the report
Meaningful activities
The home offered activities based on people's interests, memories and abilities. These included exercise, outings, parties, technology and links with community groups.
“The provider found creative ways to engage people in meaningful activities that improved their lives.” from the report
Quality checks
The provider used regular audits and feedback to monitor care, medicines, infection control, records and safety. Inspectors found records accurate and up to date.
“Regular checks and audits were carried out to assure the quality of the care that people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How are activities matched to my relative's interests, abilities and goals, and how do you record whether they are helping?
- 02How do you review my relative's risks, particularly falls, nutrition and pressure sores?
- 03How many staff and nurses are usually on duty for the level of need in the home?
- 04How will you involve my relative and our family in reviewing the care plan and making decisions?
- 05How do you support people receiving end of life care, including their personal, religious and family wishes?
This was an unannounced inspection of all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 3 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Queen Elizabeth Park
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
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Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
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