CQC report explained · a residential care home
What the CQC found at Quebec Hall Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found mostly good infection control, but testing and storage issues needed attention.
This was an unannounced, targeted inspection on 13 January 2022. It looked at infection prevention and control, and whether staffing pressures affected care.
Inspectors found good practice in the use of protective equipment, cleaning, visiting arrangements, vaccination checks and support for people's spiritual needs. People had regular staff and no temporary staff were being used.
There were some concerns. Staff were not routinely completing PCR tests as required by government guidance. Cleaning products were stored in unlocked cupboards, and bins did not have lids or foot-operated controls.
The home was inspected but not rated. This means the inspection did not provide an overall quality rating or a rated result for the five key questions.
Regular staff
People were supported by regular staff, with no temporary staff being used. Inspectors said this helped provide continuity of care.
“They were supported by regular staff and no temporary staff were used. This enabled staff to provide continuity of care.” from the report
Correct use of PPE
Staff were seen wearing, changing and disposing of protective equipment correctly to reduce infection risks.
“Staff were observed wearing, regularly changing and disposing of PPE correctly to reduce the risk of infection.” from the report
Visiting arrangements
Visitors were allowed subject to testing, temperature checks, PPE and social distancing. The visiting policy was reviewed when government guidance changed.
“Visitors to the service were welcome, subject to a negative lateral flow test, normal temperature and adherence to wearing the correct PPE and social distancing.” from the report
Spiritual support
People had regular opportunities to celebrate and practise their Christian faith. Inspectors said this helped with emotional support and isolation during COVID-19.
“People received support to meet their spiritual needs. As a Christian home people had regular opportunities to celebrate and practice their faith.” from the report
Unlocked cleaning products
needs fixingCleaning products were kept in cupboards that were not locked. Inspectors said this could put people at risk if the products were swallowed.
“We found cleaning products stored in cupboards which were not locked. This could pose a risk to people if cleaning products were ingested.” from the report
Bin design
needs fixingBins did not have foot-operated controls or lids. Inspectors said this could increase the risk of infection and asked the manager to consider it urgently.
“Although we were confident in the cleaning regimes and the use of PPE, we noted bins were not foot operated and did not have lids which could increase risk of infection.” from the report
- 01What changes have been made to ensure staff complete the required PCR tests?
- 02Are cleaning products now kept in locked cupboards, and how is this checked?
- 03Have the bins been replaced with lidded, foot-operated bins?
- 04How are infection control checks recorded and reviewed since this inspection?
- 05How will the home keep families informed if infection control arrangements change?
This was an unannounced targeted inspection of infection prevention and control and staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 5 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong COVID-19 infection controls, with some further resources suggested for the home.
This was an announced, targeted inspection on 9 February 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, shielding, social distancing, admissions, testing and personal protective equipment safely. They also found that the home was clean and that cleaning records showed regular cleaning of high-touch areas.
People who chose to have the COVID-19 vaccination had received it, with mental capacity assessed beforehand. Spiritual support also continued through services led by a person living in the home.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement for the five areas of care.
Personal protective equipment
Staff were observed using and disposing of personal protective equipment in a way intended to reduce cross-contamination.
“Staff were observed wearing Personal Protective Equipment (PPE) in line with current government guidance.” from the report
Cleaning and hygiene
The home was clean and free from clutter. Records showed regular cleaning, including areas that people touched often.
“Cleaning records reviewed evidenced regular cleaning of all areas, including higher risk touch points.” from the report
Individual COVID-19 planning
Risk assessments had been completed for people living in the home and staff, covering known COVID-19 risks on an individual basis.
“Robust risk assessments had been completed for both the people supported and the staff team.” from the report
Spiritual support
When external religious speakers could not visit, a person living in the home led Christian services for others.
“This ensured the spiritual needs of the individuals had been continued.” from the report
Further development suggested
minorInspectors signposted the home to resources to develop its infection prevention and control approach. The report does not specify what needed improvement.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control resources were you signposted to, and what changes did you make afterwards?
- 02How do you now check that personal protective equipment is used and disposed of safely?
- 03How often are high-touch areas cleaned, and can we see the cleaning records?
- 04How do you assess and review COVID-19 risks for each person living in the home?
- 05How do you manage visitors, testing and admissions if infection risks change?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and other areas of care were not assessed. This explanation was written from the published report of 16 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Quebec Hall Limited
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 13 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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