CQC report explained · a residential care home
What the CQC found at Quality Care Providers Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and supported by enough staff. Risks, accidents, fire safety and staff recruitment checks were monitored, although guidance for medicines taken when needed was initially not detailed enough.
- Effective?
- Good
- Staff had suitable training and support to meet people's health, emotional and changing needs. Care plans covered health, nutrition, decision-making and specialist support.
- Caring?
- Good
- Staff supported people with kindness, patience, privacy and respect. People were helped to communicate, make choices and maintain independence and relationships.
- Responsive?
- Good
- Care was personalised and adapted when people's needs changed. People had individual communication plans, meaningful activities and support to involve family, friends and advocates.
- Well-led?
- Good
- The home had experienced and accessible management, regular audits and good records. People's views were sought, although family questionnaires were not always returned.
What inspectors found, November 2018
Rated Good; inspectors found kind, person-centred care, with a medicines guidance issue corrected after the visit.
This was an unannounced inspection on 17 October 2018. One inspector reviewed records for all five people living in the home, checked other service records and observed care. The inspector also spoke with people, staff, a manager, relatives and some professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, supported by enough trained staff and given their medicines safely. Care plans were up to date and reflected people's individual needs, choices and communication methods.
Staff were described as kind, respectful and committed. People were supported to make choices, stay independent, take part in activities and maintain relationships. The home had good systems for checking quality and responding to people's changing needs.
There was one medicines shortfall. Guidance for medicines taken when needed was not detailed enough to ensure consistent administration, but the manager updated it two days after the inspection. The home had also been rated Good in all areas at the previous inspection in June 2016.
Kind and respectful staff
Inspectors saw staff supporting people with kindness and patience. Staff understood people's personalities, communication methods and individual needs.
“Throughout the visit staff showed kindness and patience when dealing with people.” from the report
Personalised support
Care plans included people's preferences, hopes, communication methods and ways of living as independently as possible.
“The service continued to be person-centred.” from the report
Safe staffing and risk management
The home had staffing levels suited to people's complex needs. Risks, accidents, fire safety and emergency evacuation arrangements were assessed and reviewed.
“Staffing ratios continued to meet people's diverse and complex assessed needs.” from the report
Good oversight
The management team used audits, external checks and people's feedback to monitor the service and make improvements.
“A variety of auditing and monitoring systems remained in place.” from the report
Medicines taken when needed
needs fixingGuidance for medicines prescribed to be taken when needed was not detailed enough to ensure staff administered them consistently. The guidance was updated two days after the inspection.
“However, these were not as detailed as required to ensure consistency in administration.” from the report
Family feedback
minorThe home sent questionnaires to families and friends every six months, but they were not always returned. The home was looking for more creative ways to gather people's views.
“the service was looking to develop more creative ways of capturing views and opinions” from the report
- 01How are medicines prescribed to be taken when needed now assessed, given and recorded?
- 02What checks are used to make sure all staff follow the updated medicines guidance?
- 03How will you gather feedback from families who do not return the regular questionnaires?
- 04How are people's communication methods and changing needs kept up to date in their care plans?
- 05What activities and opportunities are available to support each person's independence and relationships?
This was an unannounced inspection of the overall service covering all five CQC questions, and the ratings in all areas remained Good. This explanation was written from the published report of 7 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Quality Care Providers Limited
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Quality Care Providers Limited →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Reading
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,270 a week. 86 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.