CQC report explained · a residential care home
What the CQC found at 17 Kings Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, safeguarding procedures, staffing levels and recruitment checks were in place. However, two unexplained gaps were found in one person's medicines records on one occasion.
- Effective?
- Good
- Assessments and care plans reflected people's needs and preferences. Staff had relevant training and supervision, and people were supported with food, healthcare and decisions about their care.
- Caring?
- Good
- Staff treated people with dignity and respect and understood their individual preferences. People and relatives were involved in decisions, and communication needs were recorded and supported.
- Responsive?
- Good
- Care plans were personalised and reviewed regularly. People were supported to choose activities, maintain relationships and communicate in ways that suited them. Complaints were recorded, investigated and acted on.
- Well-led?
- Good
- Inspectors found an open, positive and person-centred culture. The manager and staff understood their roles, relatives felt listened to, and audits were used to monitor care quality.
What inspectors found, February 2022
Qualities Services Ltd - 17 Kings Road was rated Good; inspectors found kind, person-centred care, with two unexplained medicines-record gaps.
This was the first planned inspection since the home registered under a new provider. One inspector visited on 13 December 2021, spoke with staff and the manager, reviewed care and staff records, and observed how people were supported. Inspectors also spoke with four relatives afterwards.
All five areas were rated Good: safe, effective, caring, responsive and well-led. People were supported by staff who knew them well, respected their choices and encouraged independence. Relatives spoke positively about the care, staff skills and management.
There was one medicines-record problem. Inspectors found two unexplained gaps in one person's records on one occasion. A stock check suggested the medicines had been given, but the records were not completed correctly. The manager immediately introduced extra checks.
Choice and independence
People were supported to make choices and take positive risks safely. Staff aimed to maximise independence and use the least restrictive approach.
“People were supported to have maximum choice and control of their lives” from the report
Kind and respectful staff
Staff knew people well and built respectful relationships. Relatives also spoke positively about the kindness and care provided.
“People were treated well. Staff had built respectful relationships with people valuing their independence, needs and wishes” from the report
Skilled and supported staff
Staff received training in areas including autism, epilepsy, communication and behaviours that challenge. They also received regular supervision and support.
“Staff received training in a range of topics such as, behaviours that challenge, effective communication, autism, epilepsy and person-centred working amongst many others.” from the report
Personalised support
Care plans included people's histories, preferences, communication needs and interests. They were reviewed when people's needs changed.
“People's care plans were reviewed regularly to ensure they remained accurate and reflected people's needs.” from the report
Good family involvement
Relatives were involved in care reviews and decisions. They said staff communicated well and took requests seriously.
“Relatives told us they were fully involved in making key decisions about their family member's care.” from the report
Medicines records
needs fixingTwo unexplained gaps were found in one person's medicines records on one occasion. Inspectors thought the medicines had probably been given, but the recording was not accurate, so the manager introduced additional audits.
“There were two unexplained gaps in the records for one person on one occasion.” from the report
- 01What has the new medicines auditing tool shown since the inspection?
- 02How are medicines records checked each day and each week?
- 03How would you support my relative's specific needs, including autism, epilepsy or behaviours that challenge?
- 04How are relatives involved in care reviews and decisions?
- 05What activities and community access would be available for my relative?
This was an announced first inspection covering all five CQC questions, including the care and accommodation provided by the home. This explanation was written from the published report of 15 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 17 Kings Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2020
Registered with the Care Quality Commission on 13 February 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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What to check when you visit
At least 100 live-in carers within about an hour of Croydon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 77 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Terry has been of invaluable help to our family while working as a part-time live-in carer for our mother for approximately 6 months”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.