CQC report explained · a residential care home
What the CQC found at Progress House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable risk assessments, enough staff, safe recruitment, safe medicines procedures and good systems for learning from incidents.
- Effective?
- Good
- Staff had relevant training and worked with health and social care professionals. People received food that matched their choices and needs, and were supported to make decisions as far as possible.
- Caring?
- Good
- Staff were kind, patient and respectful. They knew people well, protected their privacy and dignity, and involved them in care planning and daily choices.
- Responsive?
- Outstanding
- Care was highly personalised. People were supported with communication, hobbies, relationships, work-like opportunities and activities in the community, including support for one person to access the community independently.
- Well-led?
- Good
- Inspectors found clear leadership, an open culture and regular feedback from people, relatives and staff. Audits and action plans were used to monitor quality and make improvements.
What inspectors found, June 2018
Progress House was rated Good overall, with Outstanding personalised support and activities, and inspectors found safe, kind care.
This was a comprehensive, unannounced inspection on 12 April 2018. One inspector spoke with four people living in the home, two health professionals, the manager and three support workers. Records, medicines and quality checks were also reviewed.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found people felt safe, staff understood their needs, medicines were managed safely, and the home was clean and well maintained. Staff were described as kind, respectful and supportive of people's independence.
Responsive care was rated Outstanding. People had personalised care plans, meaningful activities and regular access to the community. The overall Good rating remained the same as at the previous comprehensive inspection in April 2016, while Responsive improved to Outstanding.
Personalised risk planning
Risk assessments were clear, regularly reviewed and involved people, relatives and advocates. Staff had guidance to support people consistently while protecting their dignity and rights.
“The assessments were very good, clear and evidenced involvement of the person who used the service, their relatives and advocates.” from the report
Kind and respectful staff
Staff understood people's preferences and communication, respected privacy and dignity, and supported people patiently and kindly.
“Our observations showed staff were kind and caring and understood people very well.” from the report
Meaningful activities
People were supported to enjoy hobbies, meals out, trips and community activities. Staff helped one person create a role organising a local social event.
“We found all people who used the service were supported to pursue activities that they enjoyed, that were meaningful to them and promoted their wellbeing.” from the report
Promoting independence
The home supported people to make choices and take part in community life. Staff helped one person access the community on their own while carefully considering safety.
“This ensured the persons safety, wishes and independence was promoted.” from the report
Strong monitoring
Managers regularly checked the quality and safety of the service. Feedback was gathered from people, relatives and staff, and improvement actions were followed up.
“The quality assurance system continued to ensure that the management team had a good overview of how the service was operating and that the service was of good quality.” from the report
End-of-life plans still being introduced
minorThe home was developing end-of-life care plans. Two had been completed at the inspection, so families should ask how this planning is being completed for everyone who wants it.
“The registered manger and the general manager were working to introduce end of life care plans. We saw two were completed.” from the report
- 01How would you support my relative's particular risks, and how often would their risk assessments be reviewed?
- 02How would you support my relative's preferred activities, community access and independence?
- 03How do staff understand and support people who communicate without speech or who use technology, signs or body language?
- 04How are relatives involved in care planning and in keeping important relationships going?
- 05How are end-of-life wishes recorded, and has an end-of-life plan been completed if my relative wants one?
This was a comprehensive, unannounced inspection covering all five CQC questions; the previous overall rating in April 2016 was Good, and Responsive improved to Outstanding. This explanation was written from the published report of 7 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Progress House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 21 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.