CQC report explained · a residential care home
What the CQC found at Private Road - Hugglescote
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable safeguarding systems, detailed risk assessments, safe staffing and safe medicines arrangements.
- Effective?
- Good
- Staff had training and support for people's specific needs. People were supported with food, healthcare and consent, and the report said people's outcomes were consistently good.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People and relatives were involved in decisions, and staff supported communication, independence and personal preferences.
- Responsive?
- Good
- Care plans were personalised and regularly updated. Staff supported people with individual routines, activities, holidays, community life and contact with family.
- Well-led?
- Good
- The home had visible leadership, regular audits and an open culture where staff could raise suggestions and seek support. Inspectors found good partnership working with health and social care services.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and personalised care with strong leadership.
Inspectors visited on 11 February 2019. They spoke with two people using the home and three staff members. They reviewed care plans, medicines records, risk assessments, staff files, complaints, incidents and quality checks.
The home supported three people with learning disabilities and complex needs. Inspectors found that people were safe, treated with kindness and dignity, and supported to make choices, stay independent and take part in community activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found that legal requirements were met and that people received consistently good care.
Kind and respectful care
People were treated with kindness, privacy and dignity. Staff understood people's communication methods and built positive relationships with them.
“We observed people were consistently treated with kindness and the care delivered was of a high standard.” from the report
Personalised support
Care plans included people's routines, preferences and goals. Staff adapted support so people could make choices, be independent and take part in activities.
“People's care files contained comprehensive information to provide individualised support.” from the report
Safe care arrangements
Inspectors found detailed risk assessments, safe recruitment, enough staff and systems for managing medicines, incidents and safeguarding concerns.
“People were cared for in a safe environment which had been assessed for risks such as water safety, fire safety and substances that could be hazardous to health.” from the report
Good leadership
The manager was visible and staff said they felt supported. Audits were used to identify actions and improve the service.
“The registered manager had a visible presence in the service.” from the report
Support for health and independence
Staff worked proactively with health professionals and supported people to access appointments, community activities and opportunities to become more independent.
“Staff had excellent working relationships with other agencies that protected people from ill health.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's risk assessments if their needs or behaviour changed?
- 02What training would the staff supporting my relative have for their specific needs, including positive behaviour support or safe restraint?
- 03How would you involve my relative and our family in reviewing their care and making decisions?
- 04How would you support my relative to take part in activities, holidays or community life?
- 05How are medicines stored, administered and checked, and how are any medicines errors dealt with?
This was a planned inspection of the whole care home, including the premises and care provided, and all five CQC questions were rated. This explanation was written from the published report of 27 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Private Road - Hugglescote
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 6 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.