CQC report explained · a residential care home
What the CQC found at Priory Radstock Satellite
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found personalised risk assessments, emergency evacuation plans, safe recruitment and enough suitably qualified staff. They identified some recording errors for medicines given when needed, which the manager acted on during the inspection.
- Effective?
- Good
- People were supported to access healthcare, eat and drink well, and develop daily living skills. Staff received relevant training and supervision, and the home was found to be working within the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, could choose their key worker, and were supported to become more independent.
- Responsive?
- Good
- Care was planned around people's needs, preferences and goals. People were supported with hobbies, community activities, relationships and accessible information.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture and a governance system that identified shortfalls and supported improvement. The management team was described as open and supportive.
What inspectors found, March 2023
Priory Radstock Satellite was rated Good; inspectors found safe, kind and person-centred care, with some medicines recording errors and end-of-life planning still developing.
This was the first inspection since the home was registered. It was unannounced and took place on 20 and 21 February 2023. Two inspectors spoke with people and staff, reviewed care and recruitment records, and spoke with relatives and a professional afterwards.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably trained staff, safe medicines management, personalised care plans and good support with healthcare, activities, relationships and independence.
There were some recording errors for medicines given when needed, and end-of-life care planning was still being developed. The manager reviewed and updated the relevant medicines guidance during the inspection.
Kind and respectful care
Inspectors saw positive interactions and found that staff promoted privacy, dignity and independence. People were involved in decisions about their care.
“People were involved and supported with making decisions about all aspects of their care.” from the report
Staffing and safety
The home had enough suitably qualified staff and used familiar agency workers when extra staff were needed. Staff understood how to respond to safeguarding concerns.
“There were sufficient numbers of suitably qualified staff to meet people's needs.” from the report
Support with health and independence
Staff helped people overcome anxiety about healthcare appointments and supported them to build everyday skills, including cooking, cleaning and managing medicines.
“Staff took great care and worked consistently to support people with accessing healthcare they needed.” from the report
Person-centred culture
Inspectors found that staff knew people well and supported their goals, relationships, interests and community activities.
“The service had a positive and person-centred culture that ensured good outcomes for people.” from the report
Medicines records
needs fixingInspectors found some recording errors involving medicines given when needed. The manager reviewed and updated all related protocols during the inspection.
“In response to some recording errors identified during our inspection, the registered manager reviewed and updated all PRN protocols.” from the report
End-of-life planning
minorEnd-of-life planning was identified as an area for development. The manager was working with people to record their preferences in more detail.
“End of life care planning had been identified as an area for development.” from the report
- 01What checks are now in place to prevent errors when recording medicines given when needed?
- 02How will you finish recording each person's end-of-life preferences?
- 03How do you make sure agency staff understand each person's needs and provide consistent care?
- 04How are people's feedback and suggestions being turned into actions through the 'you said we did' process?
- 05How will you support my relative to build independence and reach their personal goals?
This was an unannounced first inspection covering all five CQC questions and infection prevention and control; there were no earlier ratings for this service. This explanation was written from the published report of 8 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Priory Radstock Satellite
5 rated inspections over 7 years: the service has held its Good rating throughout.
- March 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2019Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- October 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2021
Registered with the Care Quality Commission on 18 November 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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25 live-in carers within about an hour of Bath and North East Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,320 a week. 20 can care for a couple. 12 years' experience on average.
“She enabled mum to lead a high quality life in her own home until the very end and Lena and her family became close personal friends to me and my family.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.