CQC report explained · a residential care home
What the CQC found at Priory Radstock
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough safely recruited staff, personalised risk assessments and safe medicines management. Infection prevention arrangements were also found to be effective.
- Effective?
- Good
- Care plans contained detailed information about people's needs and preferences. Staff had relevant training and people were supported with food, healthcare, exercise and decision-making.
- Caring?
- Good
- Staff treated people with dignity and respect and supported independence. People were involved in decisions about their care and even helped choose some staff.
- Responsive?
- Good
- Care plans were personalised and included people's choices, routines and communication needs. People were supported with relationships, hobbies, employment, activities and community access.
- Well-led?
- Good
- Inspectors found clear management roles, staff support, audits and action plans for improvement. The manager also monitored incidents and encouraged feedback.
What inspectors found, March 2023
Priory Radstock was rated Good across all five areas; inspectors found kind, personalised care and safe systems, with end-of-life plans still being improved.
The inspection was unannounced and took place on 6 March 2023. One inspector looked around the home, checked care plans, training records and audits, and spoke with 4 people and 7 staff. Feedback was also received from 4 relatives and 1 external professional.
Inspectors found enough suitably checked staff, safe medicines systems and personalised risk assessments. People were supported to make choices, stay independent, access healthcare and take part in activities and community life. Staff were described as kind and respectful, and relatives said people felt safe.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the service was newly registered in November 2021. The report says the previous provider's rating in 2019 was Requires Improvement.
Personalised support
Care plans included detailed information about people's needs, preferences and routines. Staff knew people well and used person-centred support.
“People's preferences, choices and independence were respected and promoted.” from the report
Kind and respectful staff
People and relatives said staff treated them well. Inspectors observed staff respecting privacy, dignity and people's choices.
“Relatives told us staff were kind and caring, and they felt people were safe.” from the report
Independence and community life
People were supported to make decisions, use the community, pursue interests and take part in employment or volunteering.
“People were supported to live empowered lives and access the community, employment and activities.” from the report
Staffing and safety
Inspectors found enough staff and appropriate recruitment checks. The home had reduced its reliance on agency workers and used a small group of agencies when needed.
“There were sufficient numbers of safely recruited staff to meet people's needs.” from the report
Learning and management
The home used audits, action plans, safety huddles and incident reviews to identify improvements and learn from events.
“Checks and audits were used to identify shortfalls and drive improvement.” from the report
End-of-life plans being updated
minorEnd-of-life care plans were in place, but the manager was reviewing them because they needed more detail and a more personal approach. No one was receiving end-of-life care during the inspection.
“The registered manager was in the process of reviewing and updating plans to ensure they were more detailed and person-centred.” from the report
- 01How have the end-of-life care plans been updated since the inspection?
- 02How will you support my relative's individual communication needs, routines and choices?
- 03What behaviour support strategies would be used if my relative became distressed?
- 04How do you make sure staffing levels and familiar staff are maintained?
- 05How can we raise a concern or complaint, and how will it be followed up?
This was an unannounced first inspection of the newly registered home, covering all five key questions, the premises and care provided; the report also records that the previous provider was rated Requires Improvement in 2019. This explanation was written from the published report of 21 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Priory Radstock
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- March 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019Requires improvementdown from GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2021
Registered with the Care Quality Commission on 18 November 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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25 live-in carers within about an hour of Bath and North East Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,320 a week. 20 can care for a couple. 12 years' experience on average.
“She enabled mum to lead a high quality life in her own home until the very end and Lena and her family became close personal friends to me and my family.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.