CQC report explained · a residential care home
What the CQC found at Priory Care Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed through cleaning, safe visiting, isolation, testing, social distancing and appropriate use of personal protective equipment.
- Effective?
- Good
- This question was not assessed in the report.
- Caring?
- Good
- This question was not assessed in the report.
- Responsive?
- Good
- This question was not assessed in the report.
- Well-led?
- Good
- This question was not assessed in the report.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection control, safe visiting arrangements and regular COVID-19 testing.
This was an announced, targeted inspection on 4 March 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than the full range of care provided.
Inspectors found the home clean and tidy. They were assured that the home used suitable cleaning products, managed visitors safely, used personal protective equipment properly and carried out regular testing.
People were supported to keep in touch with family and friends through phone and video calls and window visits. New admissions and people with symptoms or positive tests were isolated safely.
The home was inspected but not rated. The report gives an assessment of infection control arrangements, not an overall quality rating.
Clean surroundings
The home was clean and tidy, with regular cleaning and furniture that was easy to clean.
“The home was clean and tidy. Staff used appropriate cleaning products and regularly cleaned all areas of the home to help reduce the risk of infection.” from the report
Safe visiting
Visitors had to take a lateral flow test, have their temperature checked and use personal protective equipment. Training was provided for family and friends.
“Visitor protocols were in place to ensure anyone entering the service received a lateral flow coronavirus test, was temperature tested and provided with personal protective equipment (PPE) to remain safe during their visit.” from the report
Family contact
The home supported people to maintain contact with relatives and friends through calls and window visits.
“People were supported to maintain important relationships with their families and friends.” from the report
Staff infection control
Staff were trained in using personal protective equipment and their handwashing and equipment use were checked.
“The provider regularly completed 'spot checks' to ensure staff had the relevant skills and knowledge for hand washing and PPE use.” from the report
Inspectors raised no specific concerns in this report.
- 01What visitor testing, temperature checks and personal protective equipment arrangements are in place now?
- 02How are new residents isolated when they first move in, and what happens if someone develops symptoms or tests positive?
- 03How often are residents and staff tested, and how are positive results managed?
- 04What arrangements are available now to help residents keep in touch with family and friends?
- 05When was the home last assessed on caring, responsive care and leadership?
This was an announced targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection of the home and the service was not rated. This explanation was written from the published report of 19 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2017
Rated Good; inspectors found safe, kind and personalised care, with some records and end-of-life arrangements still needing attention.
This was a comprehensive inspection over 19 and 21 September 2017. The first day was unannounced. Inspectors spoke with people living at the home, relatives, staff and visiting professionals. They observed care, looked around the home and checked care, medicines, staffing and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, clean premises, kind care, suitable food and regular activities. Care plans had been improved so that care was based on people's individual needs.
The previous inspection had found several breaches and areas of concern. This inspection found that the provider was no longer in breach of those regulations. Inspectors still noted a missing signature on one medicines record, less detailed fluid monitoring than preferred and lower-than-expected reporting of serious injuries.
Personalised care
Care plans had been updated and contained information about people's needs, routines, preferences and behaviour. Inspectors found that care was based on the individual.
“At this inspection we saw that people's care plans had been updated and that people received care that was based on their individual needs.” from the report
Kind and respectful staff
Inspectors saw positive relationships between staff and residents. Staff respected privacy and dignity and encouraged people to remain as independent as possible.
“We observed that staff were kind, caring and patient and this was also demonstrated during our SOFI inspection.” from the report
Improved safety
Medicines were stored, given and recorded safely overall. A new emergency call bell system had been installed, and the home was clean and hygienic.
“We saw that the management of medicines was safe and that a new emergency call bell system had been installed.” from the report
Activities and choice
An activities coordinator provided varied activities, including singing, films, movement to music and reminiscence. People were also offered choices of meals and drinks.
“Activities were provided to ensure people had social stimulation.” from the report
Management oversight
The manager was visible and approachable. Audits covered areas such as medicines, staffing, cleanliness, activities and equipment, and identified actions had been addressed.
“Regular audits to monitor the quality of the service had been carried out and any areas that required improvement had been addressed.” from the report
One medicines record gap
needs fixingInspectors found one missing signature for a weekly tablet. The medicine had been given, and the manager had investigated and addressed the issue with the staff member.
“We saw one incidence of a gap in a medication administration record for a tablet that was administered weekly.” from the report
Serious injury reporting
needs fixingCQC's data showed fewer serious injury notifications than expected for a home of this size. The manager said they understood when notifications should be sent.
“Our data showed that the reporting of serious injuries was much lower than expected for a service of this size.” from the report
End-of-life care area
minorThe planned area for people needing end-of-life care had not yet opened. Renovation work was due to start in October 2017, and some staff still needed training.
“The manager told us that they had not yet opened the area of the home that would specialise in supporting people at the end of their life.” from the report
- 01How do you now check that every medicine given is signed for correctly, especially weekly medicines?
- 02When someone is at risk of dehydration, how do you record their target fluid intake and the total they drink each day?
- 03What is your process for deciding whether a serious injury must be reported to CQC?
- 04Has the planned end-of-life care area opened, and which staff have completed end-of-life care training?
- 05How are people who cannot use the emergency call bell supported and checked, particularly at night?
This was a comprehensive inspection covering all five rating areas, with observations, conversations and checks of care, staffing, medicines, premises and management records. This explanation was written from the published report of 31 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Priory Care Residential Home
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Priory Care Residential Home →
- October 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Priory Care Residential Home →
- September 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- September 2015
Registered with the Care Quality Commission on 21 September 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.