CQC report explained · a residential care home
What the CQC found at Prior Bank House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, but care review records did not always show people's involvement.
This was an unannounced planned re-inspection on 5 February 2020. One inspector spoke with 14 people, six staff and a healthcare professional. They observed care and checked medicines, care plans, staff records, audits and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably checked staff, safe medicines management, clean premises and good support with health, food and drink.
People were treated kindly and received care based on their needs, preferences and life histories. The home offered activities, supported contact with family and worked with health and social care professionals.
One improvement was identified. Care review records did not always show that people had been involved in their care planning. The last published rating was Good in 2015. An inspection in 2017 was withdrawn because of an issue with some information gathered.
Personalised care
Care was based on people's individual needs, preferences and life histories. Staff used this information to support people in a personal way.
“People received person centred care and support based on their individual needs and preferences.” from the report
Safe medicines
Staff were trained to give medicines safely. Records checked during the inspection were complete, with no gaps in signatures.
“We saw the MAR were completed accurately when medicines were administered and there were no gaps in signatures.” from the report
Kind and respectful staff
People described staff as kind, and inspectors observed positive interactions. Staff respected people's privacy, choices and independence.
“People were treated in a kind and caring way.” from the report
Activities and relationships
People could take part in activities they enjoyed, including interactive activities and weekly Tai Chi sessions. The home also supported people to keep in touch with family and friends.
“People had the opportunity to participate in activities they enjoyed and experience interactive activities.” from the report
Open management
Staff and people said managers were approachable. Audits covered areas such as care plans, medicines, health and safety and the environment.
“There was good communication maintained between the registered manager and staff.” from the report
Care review records
needs fixingRecords did not always show that people had been involved in reviewing their care plans. The manager said this would be addressed to make reviews more consistent.
“However, we found care review records did not always show people were involved in their care planning.” from the report
- 01How will you make sure my relative is involved in each care planning review, and how will this be recorded?
- 02How do you make sure there are enough staff at busy times, when staff may feel stretched?
- 03How will you learn about my relative's life history, preferences and communication needs before care begins?
- 04What activities would suit my relative's interests, mobility and social needs?
- 05How will you keep my relative's end of life wishes and healthcare preferences up to date?
This was an unannounced planned re-inspection covering all five CQC questions, including the care provided and the home's premises; the 2017 inspection report was withdrawn and the last published rating was from 2015. This explanation was written from the published report of 20 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Prior Bank House
2 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.