CQC report explained · a nursing home
What the CQC found at Prince of Wales Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection safely. This included visitor arrangements, testing, protective equipment, hygiene, isolation and outbreak planning.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, September 2020
Inspected but not rated; inspectors were assured about infection control and found several practical steps to protect people.
This was an announced, targeted inspection on 25 August 2020. It was part of a coronavirus review of infection prevention and control in care homes.
Inspectors found the home was following safe infection control procedures. They were assured about visitors, shielding, social distancing, admissions, protective equipment, testing, hygiene, outbreak planning and the infection control policy.
The home had arranged testing for a relative who visited daily. It also provided a safe isolation area, changed staff working patterns to reduce public transport use, and involved all staff in daily activities with residents.
The service was inspected but not rated. This inspection looked at infection prevention and control only, so it does not provide a full rating of the home's care.
Testing for visitors
The home arranged testing for a relative who visited daily. This was intended to reduce the risk of infection spreading.
“The provider had arranged testing at the home for a relative who visited their loved one daily to reduce the risk of spreading infection.” from the report
Daily activities
All staff, including kitchen and cleaning staff, joined activities with residents for one hour each day to support wellbeing.
“All staff, including kitchen and cleaning staff, stopped their normal duties every day for one hour to get involved in fun activities with people to promote wellbeing.” from the report
Safe isolation arrangements
The top floor had been arranged as a place where people could isolate safely if they developed symptoms or tested positive.
“The provider had made arrangements for the top floor of the home to be a place where people could isolate away from others safely should they present with symptoms or a positive diagnosis.” from the report
Staff travel arrangements
Staff working patterns were changed to reduce how often staff needed to use public transport.
“The provider had amended staff working patterns to reduce the need for staff to use public transport as often.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently tested or screened before visiting residents?
- 02How would you isolate a resident who developed symptoms or tested positive?
- 03How often are staff tested, and what happens if a staff member has a positive result?
- 04How are protective equipment, cleaning and hand hygiene checked?
- 05How have the infection control arrangements changed since the inspection on 25 August 2020?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall. This explanation was written from the published report of 5 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Prince of Wales Nursing Home was rated Good; inspectors found safe, kind and responsive care across all five areas.
This was an unannounced comprehensive inspection on 21 September 2018. Two inspectors spoke with the manager, provider, staff, one person living at the home and two relatives. They also reviewed care records, recruitment files, complaints and the provider's quality checks.
The home was supporting 20 people, including older people and people living with dementia. Inspectors found enough staff, safe medicine management, suitable training, good infection control and regular reviews of accidents and incidents.
People and relatives described staff as caring and respectful. Care plans reflected people's wishes, families were involved, and people received support with food, activities, health needs and end of life care.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection in January 2016.
Enough staff
Inspectors saw people supported promptly. Staffing was based on people's assessed needs and could be increased when necessary.
“People were supported by sufficient staff to support them with their needs.” from the report
Kind and respectful care
People and relatives described staff as caring. Inspectors saw friendly interaction, reassurance and support for people's dignity and independence.
“People and their families told us staff were caring and considerate.” from the report
Individual care
Care plans included people's preferences, routines and personal histories. People and families were involved in reviewing their care.
“People were encouraged to share the things that were important to them about their care, such as the types of food they liked and when they liked to get up and go to bed.” from the report
Learning from incidents
The home reviewed accidents and incidents, including falls, to identify patterns and decide when specialist advice was needed.
“Accidents and incidents were reviewed so that learning from them could be shared with other staff, in order to improve people's care.” from the report
Family involvement
Relatives were involved in care reviews and could give feedback about improvements to the home.
“Questionnaires were used to capture people's thoughts and feedback on improvements made at the home following suggestions.” from the report
Information left on display
minorSome handover information was displayed openly. The manager agreed during the inspection to remove it and store it in a lockable area to protect confidentiality.
“Where handover information was displayed, the registered manager agreed to remove the information and store in a lockable area.” from the report
- 01How are staffing levels adjusted when people's needs change or extra support is required?
- 02How are medicines checked, and how are any errors or anomalies followed up?
- 03How will my relative's care plan be reviewed with us as their needs and wishes change?
- 04What activities are available, and how are they matched to each person's interests?
- 05How is private handover information kept secure and away from public view?
This was an unannounced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 23 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Prince of Wales Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Prince of Wales Nursing Home →
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Prince of Wales Nursing Home →
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.