CQC report explained · a nursing home
What the CQC found at Prince George Duke of Kent Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were managed through visitor screening, testing, cleaning, protective equipment, safe admissions and isolation procedures. They also found enough staff on duty to meet people's needs.
- Effective?
- Requires improvement
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Prince George Duke of Kent Court was inspected but not rated; inspectors found infection control and staffing arrangements were safe.
This was an announced, targeted inspection on 25 January 2022. Inspectors looked at infection prevention and control during the COVID-19 pandemic, and asked about staffing pressures.
Inspectors were assured that the home managed visitors, testing, personal protective equipment, cleaning, admissions and isolation safely. Staff understood infection control procedures, and appropriate protective equipment was seen in use.
There were enough staff on duty to meet people's needs. Agency staff were block-booked to work at the home rather than moving between different care settings.
The service was inspected but not rated. This report therefore does not give a Good, Requires improvement or Inadequate rating.
Infection control
The home had infection prevention and control policies that staff understood and followed. Cleaning focused particularly on frequently touched areas.
“The home was routinely cleaned, with additional focus given to cleaning any 'high touch points' such as handrails or door handles.” from the report
Visitor safety
Visitors were screened for symptoms, tested and given suitable protective equipment. Visits were allowed in line with national guidance, including regular visits from essential care givers.
“Staff screened any visitors for symptoms of COVID-19 before allowing them to enter the home.” from the report
Staffing arrangements
Inspectors found enough staff on duty to meet people's needs. Agency workers were block-booked so they did not work across different care settings.
“There were enough staff on duty to meet people's needs.” from the report
Testing and vaccination
People and staff were routinely tested, and the home checked vaccination status for visiting contractors and health professionals.
“People and staff were routinely tested for COVID-19, in line with national guidelines.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and tested before entering the home?
- 02How do you manage isolation when someone has COVID-19 symptoms or a positive test?
- 03How do you check that staff and visiting professionals have the required vaccination status or an exemption?
- 04Are there currently enough permanent and agency staff to meet people's needs?
- 05Are agency staff still block-booked so they do not work across different care settings?
This was a targeted inspection of infection prevention and control and staffing pressures, and the service was inspected but not rated overall. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2021
Inspected but not rated; inspectors found good infection control, with resources suggested to develop the approach.
This was a targeted inspection on 31 March 2021. It looked only at infection prevention and control during the COVID-19 pandemic. The inspection was announced.
Inspectors found that the home screened visitors, used testing and personal protective equipment, and provided a separate visiting room with external access. People and staff were regularly tested, and staff knew how to respond to possible infections.
The home was regularly cleaned, including high-touch areas. Staff had infection control training, and senior staff monitored their use of protective equipment. The service was inspected but not rated, so this report does not give a full overall quality rating.
Safer visiting
The home screened visitors, provided protective equipment and created a separate visiting room to reduce infection risks.
“The home had also built a COVID-19-safe visiting room with it's own external access for families to use, which helped minimise the risk of the spread of infection.” from the report
Testing and isolation
People and staff were regularly tested. Staff understood the signs of COVID-19 and what to do if someone became symptomatic or tested positive.
“People and staff were regularly tested for COVID-19, in line with current national guidelines.” from the report
Cleaning and staff training
The home increased cleaning of high-touch areas, carried out infection control audits and trained staff in infection control and the use of protective equipment.
“Staff received training in infection control as well as training in donning and doffing PPE.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not give further detail about what needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control changes have been made since the inspection on 31 March 2021?
- 02How are visitors screened and tested now, and is the separate visiting room still available?
- 03How often are people and staff tested when someone has symptoms or tests positive?
- 04How do senior staff check that staff are using protective equipment correctly?
- 05What resources did inspectors recommend the home use to develop its infection control approach?
This was an announced targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 28 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Prince George Duke of Kent Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Prince George Duke of Kent Court →
- May 2021Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Prince George Duke of Kent Court →
- November 2017GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 26 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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