What the CQC found at Primrose Villa Care Home

Residents were involved in planning and reviewing their care. They were offered choices and their consent was sought before care or support began.

“People told us they were happy with the care they received and were supported to make choices.” from the report

Residents said they had enough to eat and drink and could choose their meals. They spoke positively about the food.

“People told us they received enough to eat and drink, received a choice of meals and were complimentary about the standard of the food provided.” from the report

Residents could access GPs, district nurses and podiatrists, and professional advice was recorded in care files.

“People had access to a range of medical and healthcare services, such as GP's, district nurses and podiatrists.” from the report

The home held quarterly resident meetings and used questionnaires to seek views. Actions from meetings were recorded.

“Resident meetings had been held quarterly in line with people's wishes, who had confirmed this timescale was suitable.” from the report

The home's monitoring tool was not used correctly. It was not always clear whether action had been taken when residents lost weight unexpectedly.

“As a result it was not always clear whether action had been taken when people experienced unplanned weight loss.” from the report

Residents had basic oral health information but no specific oral health care plans. No residents spoken with were currently registered with a dentist.

“Nobody we spoke with was currently registered with a dentist, which the registered manager confirmed.” from the report

Some audits were completed less often than intended, and actions identified by audits were not always addressed promptly.

“We noted issues identified during the inspection had been picked up as part of their audit process; such as weight monitoring, although issues had not always been addressed in a timely manner.” from the report

Staff supervision was not always a genuine two-way discussion. Staff said they were asked to read and sign a form prepared by the manager.

“Staff told us meetings consisted of being asked to read through a pre-prepared form completed by the registered manager and to sign it if they agreed with the content.” from the report

Staff gave different accounts of how often team meetings took place, and attendance had not been recorded.

“Staff provided mixed feedback about the completion of team meetings and passing on of information.” from the report