CQC report explained · a residential care home
What the CQC found at Primrose House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were identified and managed, staff were safely recruited, there were enough staff, and medicines and infection control were managed safely.
- Effective?
- Good
- People's needs were assessed before moving in and care plans were made with them. Staff were trained and supervised, and people were supported with food, healthcare and their personal goals.
- Caring?
- Good
- People described staff as kind, caring and understanding. Inspectors found that privacy, dignity, independence and people's views were respected.
- Responsive?
- Good
- Care was personalised and reviewed regularly. People were supported with communication, relationships, activities, community access and raising concerns.
- Well-led?
- Good
- Inspectors found effective checks on care quality, regular feedback from people and staff, and management that supported staff and worked with other health and social care services.
What inspectors found, January 2023
Primrose House was rated Good overall; inspectors found safe, kind and personalised care, with effective management.
The inspection took place on 19 December 2022 and was announced. One inspector spoke with one person living at the home and four staff. Records about care, medicines, recruitment, supervision and management were checked.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks were assessed, medicines were managed safely, and there were enough suitably trained staff.
People were involved in their care planning and supported to make choices and remain independent. Inspectors found kind and respectful care, support with health needs and activities, and systems to listen to feedback and improve the service.
This was the first inspection since the service registered under the current provider in September 2021. The previous provider had also been rated Good in January 2020.
Safety and staffing
Risks were identified and managed. Inspectors found enough suitably qualified staff and appropriate recruitment checks.
“There were enough suitably qualified, experienced and skilled staff to provide people with safe care and support.” from the report
Personalised care
People helped plan and review their care. Plans included their needs, wishes and goals.
“People were fully involved in planning and reviewing the care and support they needed.” from the report
Kind and respectful support
People said staff were caring and understood their needs. Staff respected privacy and supported independence.
“People told us staff were kind, caring and very understanding of their needs.” from the report
Choice and independence
People were supported to make decisions, take positive risks where appropriate and access the community.
“They were supported to maintain their independence.” from the report
Strong management
The home had quality checks, regular feedback and staff meetings. Staff said they felt supported and respected.
“Systems and processes were in place and effective in assessing, monitoring and improving the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to manage their own medicines if they wanted to become more independent?
- 02How would you involve my relative in creating and reviewing their care plan and personal goals?
- 03What training and supervision would the staff supporting my relative have?
- 04How would you support my relative to access activities and the community that matter to them?
- 05How would my relative raise a concern or complaint, and how would you show that it had been acted on?
This was the first comprehensive inspection of the newly registered service and covered all five key questions; inspectors spoke with one person and reviewed one person's care records. This explanation was written from the published report of 17 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Primrose House
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- January 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- September 2021
Registered with the Care Quality Commission on 16 September 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.