CQC report explained · a residential care home
What the CQC found at Priestley
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff knew how to recognise and respond to abuse. Risks, accidents, medicines, fire safety and infection control were monitored, although one recruitment record did not clearly explain a changed reference.
- Effective?
- Good
- Staff had relevant training and support, and people's health needs were assessed. Some people said meals were not always hot, although the home had taken action by buying food-warming trolleys.
- Caring?
- Good
- Inspectors observed kind and compassionate interactions. Staff knew people's preferences, respected privacy and dignity, and involved people in decisions about their care.
- Responsive?
- Good
- Care plans were person-centred and reviewed monthly. Activities and communication were adapted to people's needs, and complaints were investigated and followed up.
- Well-led?
- Good
- The manager and staff showed strong commitment to good care. Audits, surveys, meetings and daily checks were used to identify issues and make improvements.
What inspectors found, May 2019
Rated Good; inspectors found kind, safe and personalised care, with some meals not always served hot and one recruitment record needing clearer information.
This was an unannounced inspection on 21 March 2019. Inspectors spoke with people living at the home, relatives, staff and managers. They reviewed care plans, medicines, recruitment, training, maintenance and quality checks, and observed care.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind, medicines were managed safely and care plans reflected people's needs and preferences.
There were two recorded shortfalls. One recruitment file did not explain clearly why a reference had changed. Some people said meals were not always hot. The home had bought trolleys to keep food warm and was asked to monitor this.
This was the first inspection since the service re-registered in February 2018. The report says the CQC would continue monitoring information about the home and could inspect sooner if concerns arose.
Kind and respectful care
People and relatives were consistently positive about staff. Inspectors saw caring and sensitive interactions, with privacy and dignity respected.
“Throughout our inspection we witnessed many caring and sensitive interventions and discussions between staff and the people.” from the report
Safe medicines support
Medicines were stored, administered and disposed of using safe procedures. Staff training and competency checks were kept up to date.
“Systems used to ensure the safe management of medicines were organised and people were receiving their medicines as prescribed.” from the report
Personalised care and activities
Care plans included people's needs and preferences. The home offered group and one-to-one activities, including support for people who preferred not to socialise.
“Care plans contained information to help staff understand how best to support people according to their needs and preferences.” from the report
Strong local links
The home had developed links with schools, volunteers, community groups and local businesses. These relationships gave people opportunities for activities, visits and social contact.
“We found the registered manager had excelled in this area.” from the report
Meals were not always hot
needs fixingSome people said their meals were not always served hot. The home had bought trolleys to keep food warm and was asked to monitor the situation.
“People told us they were pleased with the food provided, but some others mentioned their meals were not always hot.” from the report
Recruitment record was unclear
needs fixingOne recruitment file did not clearly record why an applicant's reference had changed. The manager said this would be addressed.
“Safe recruitment processes were followed, although we found the recording of why one staff member's reference had changed was not clearly stated.” from the report
- 01What checks do you now make to ensure meals are served hot, and how do you act on residents' feedback about food?
- 02How do you check that recruitment files clearly explain any changes or issues with references?
- 03What changes have been made to the environment to make it more dementia friendly?
- 04How are care plans reviewed and updated when a person's needs or preferences change?
- 05What activities and one-to-one support are available for someone who prefers not to join group activities?
This was a scheduled, unannounced inspection covering all five CQC questions; it was the first inspection since the service re-registered in February 2018. This explanation was written from the published report of 9 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Priestley
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 12 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.