CQC report explained · a residential care home
What the CQC found at Priceholme
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found that risks, safeguarding, medicines, staffing, equipment and the home environment were managed safely.
- Effective?
- Good
- Staff had relevant training, supervision and appraisals. People received suitable food, support with healthcare and care that followed the Mental Capacity Act.
- Caring?
- Good
- People said staff were kind, respectful and considerate. Inspectors saw positive relationships and found that people's privacy, dignity, choices and independence were supported.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and personal histories. People were supported with activities, relationships, community links, complaints and end of life wishes.
- Well-led?
- Good
- The manager was described as approachable and supportive. Records were well kept, and audits, meetings and provider checks were used to identify and act on improvements.
What inspectors found, April 2018
Priceholme rated Good; inspectors found safe, kind and personalised care, with strong management oversight.
Inspectors visited on 15 and 21 February 2018. The first visit was unannounced and the second was announced. They spoke with people living in the home, relatives and staff, observed care and activities, and checked care, medicines, staff and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, respected and well cared for. They found that risks and medicines were managed safely, staff were trained, and people had access to healthcare and suitable meals.
Inspectors also found personalised care, meaningful activities and support for family and community links. Complaints were handled proactively, and regular checks by the manager and provider helped monitor quality. The overall rating remained Good, as it had been at the previous inspection.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise and report safeguarding concerns. Call bells were answered promptly and staff were available in communal areas.
“People we spoke with told us they felt safe, respected and well cared for.” from the report
Kind and respectful care
Inspectors observed staff speaking kindly with people and helping them maintain privacy, dignity, choice and independence.
“We observed interactions throughout our visit and saw staff were kind and caring towards people who used the service.” from the report
Personalised support
Care plans recorded people's preferences, histories, wishes and needs. People were involved in reviewing their care and were supported to take part in activities and maintain relationships.
“Staff provided people with personalised care which was based upon their individual assessed needs and personal preferences.” from the report
Good quality oversight
The manager and provider carried out audits and checks covering areas such as medicines, moving and handling and staff performance. Records showed that identified improvements were acted on.
“There was an effective quality assurance system in place which included surveys, audits and meetings.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and regularly review my relative's care needs and preferences?
- 02How will you support my relative to take part in activities, go out and maintain family or community relationships?
- 03How do you make sure medicines remain safely administered, stored and checked?
- 04How will you involve my relative and our family in planning end of life wishes, if appropriate?
- 05The report says the manager was new at the inspection. Who is responsible for the home now, and how are quality checks followed up?
This was an inspection of the overall service, including the premises and care, and all five CQC questions were rated. This explanation was written from the published report of 20 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Priceholme
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.