CQC report explained · a residential care home
What the CQC found at Prestwood Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, social distancing, visiting and outbreak management.
- Effective?
- Good
- This was not covered by the targeted inspection.
- Caring?
- Good
- This was not covered by the targeted inspection.
- Responsive?
- Good
- This was not covered by the targeted inspection.
- Well-led?
- Good
- This was not covered by the targeted inspection, although inspectors noted regular contact with the provider and local authority meetings about infection control.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection prevention and visiting arrangements during the COVID-19 response.
This was an announced, targeted inspection on 17 March 2021. It looked at infection prevention and control, including visitors, PPE, testing, cleanliness, social distancing and how outbreaks were managed.
Inspectors were assured that the home had suitable infection control measures. The home was clean, staff carried out regular cleaning, and visiting arrangements included testing and PPE. Families could also use a visiting pod, video calls and telephone calls.
The home had managed an infection outbreak in January 2021 with support from public health and infection control professionals. The service was inspected but not rated, so this report does not give an overall quality rating.
Managed outbreak
The manager and staff worked with public health and infection control professionals during an outbreak in January 2021. Additional PPE stations and training were introduced.
“The registered manager and staff had worked closely with public health and infection control professionals to effectively manage an outbreak in January 2021.” from the report
Clean environment
Inspectors found the home clean, with regular touch-point cleaning, deep cleans and a room disinfection system.
“The home environment was clean. Staff completed regular touch point cleaning and deep cleans” from the report
Safer visiting
Families were consulted about visiting. Visits used testing and PPE, and some people chose a pod with a glass screen and separate access.
“People and their family members had been consulted on how visiting arrangements should be implemented at the home” from the report
Family contact
People could stay in touch through video and telephone calls. Relatives and friends received regular newsletters and emails.
“People also kept in touch with family and friends using video and telephone calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements, lateral flow testing and PPE managed now?
- 02Is the visiting pod still available, and what choices do residents have if they do not want an indoor visit?
- 03How often are touch points and rooms cleaned, and is the room disinfection system still being used?
- 04What is the current plan for managing an infection outbreak and keeping families informed?
- 05What recent inspection or review covers the wider quality of care, since this report was not rated?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas of care were not covered. This explanation was written from the published report of 27 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Prestwood Lodge was rated Good in every area; inspectors found kind, personalised care and effective checks, with a medicines-record issue already being addressed.
This was an unannounced planned inspection on 10 December 2019. One inspector spoke with five people, three relatives, five staff and two visiting professionals. They reviewed four care records, medicines records and other records about how the home was run.
The home provided personal care for 28 people aged 60 and over, with places for up to 30. Inspectors found people were treated with kindness, had personalised care plans and received safe support with medicines, food, activities and healthcare.
The home was clean and staff were trained. People were supported to make choices, keep their independence and maintain relationships. The home also used feedback, audits and investigations to make improvements.
The overall rating was Good, and all five areas were rated Good. This was unchanged from the previous inspection, published on 8 June 2017. Good means the inspection found the service met the relevant standards and provided consistently good care at that time.
Kind and respectful care
People described staff as kind and helpful. Inspectors saw staff spending time with people and offering reassurance when they were worried.
“It's a pleasure to live here, there is lots of fun and laughter. The carers are all so kind and helpful.” from the report
Personalised support
Care plans recorded people's needs, preferences and choices. Staff knew people's backgrounds and supported independence in practical ways.
“People had personalised care plans and risk assessments in place which helped staff understand their needs and learn about their preferences.” from the report
Safe staffing and medicines
Inspectors found enough trained and experienced staff, safe recruitment and safe medicines support. Staff also had guidance for medicines prescribed as needed.
“There were sufficient numbers of trained and experienced staff to ensure people's needs were met in a flexible way and people did not feel rushed.” from the report
Activities and community links
People could take part in varied activities, go out and maintain relationships. Relatives were also encouraged to join activities and social events.
“People had access to a variety of activities and the service had good links with the local community.” from the report
Active quality checks
Managers reviewed care records, medicines and incidents. They acted when audits found inconsistencies and used feedback to improve the service.
“Actions were taken in a timely way where inconsistencies were identified through audits and improvements were made.” from the report
Previous medicines recording issue
minorMissed signatures had been found on medicines records. The provider introduced a daily audit to reduce the chance of this happening again.
“following missed signatures being identified on medicines records a daily audit was implemented to reduce the risk of this reoccurring.” from the report
- 01How often are medicines records checked now, and have there been any further missed signatures?
- 02How will you make sure my relative's care plan reflects their current needs, preferences and risks?
- 03What activities would suit my relative, and how would you support them to maintain relationships and go out?
- 04How quickly would staff respond if my relative pressed the call buzzer for help?
- 05How do relatives give feedback or raise a complaint, and how would the home keep us informed?
This was an unannounced planned inspection covering all five CQC questions; all ratings remained Good from the previous inspection published on 8 June 2017. This explanation was written from the published report of 16 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Prestwood Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016
Registered with the Care Quality Commission on 5 January 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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