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CQC report explained · a nursing home

What the CQC found at Portway House Care Home Limited

Requires improvementpublished 31 January 2023, 3 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Portway House Care Home Limited.

The story over the years

Every inspection of Portway House Care Home Limited

2 rated inspections over 2 years: the service has held its Requires improvement rating throughout.

  1. January 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. March 2021Requires improvement
    Safe: Requires improvementResponsive: GoodWell-led: Requires improvement
  3. December 2020Inspected but not rated
    Safe: Inspected but not rated
  4. May 2024

    Registered with the Care Quality Commission on 21 May 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

At least 100 live-in carers within about an hour of Sandwell

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £950 to £1,190 a week. 87 can care for a couple. 9 years' experience on average.

Joke O.
2 reviews
From £1,015 a week, 2 years caring
Based about 13 minutes from Sandwell. Can care for a couple
Sybel N.
2 reviews
From £1,050 a week, 20 years caring
Based about 14 minutes from Sandwell. Can care for a couple
Simangele K.
2 reviews
From £1,120 a week, 25 years caring
Based about 14 minutes from Sandwell. Can care for a couple
Amandeep B.
1 review
From £1,166 a week, 7 years caring
Based about 14 minutes from Sandwell. Can care for a couple
“God doesn't make people like her anymore!”
Orkadi L., about Fernanda L.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Katherine J., about Sibonisiwe N.
See live-in carers near SandwellProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.