What the CQC found at Portland Road

The home focused on recovery and helped people build skills, make choices and move towards more independent living.

“The delivery of care at Portland Road was built on the promotion of mental health recovery.” from the report

People were involved in care planning, staff induction, policies, budgets, surveys and decisions about the home.

“Co-production (developing the service in an equal and reciprocal relationship between staff and people) was at the heart of the service.” from the report

Staff had specialist training and recognised signs that people's mental health was worsening. They worked with outside professionals to respond early.

“They are very good at liaising with me at an early stage if they feel a client’s mental health is deteriorating which means we can then look at interventions.” from the report

Inspectors saw staff treating people with dignity and respect. People had privacy in their bedrooms and staff understood their individual preferences.

“Without exception, we observed that staff treated people with dignity and respect.” from the report

A person said that house meeting minutes did not always accurately record what people had said. Staff were working with people to improve the records.

“One person told us how house meeting minutes were poorly recorded and did not accurately reflect contributions, and left issues coming back repeatedly.” from the report