CQC report explained · a residential care home
What the CQC found at Polesworth Group Pooley View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had individual risk plans, staff understood safeguarding, and emergency arrangements were in place. Inspectors found minor concerns about medicines stock records and the storage of one medicine.
- Effective?
- Good
- Staff had the training, support and knowledge needed to meet people's needs. People's food, drink and healthcare needs were supported, and staff followed the Mental Capacity Act principles.
- Caring?
- Good
- People and relatives described staff as kind and caring. Staff promoted choice, independence, privacy and dignity.
- Responsive?
- Good
- Care plans were personalised and people were involved in reviewing their support. People took part in activities they enjoyed and information was provided in written and pictorial formats.
- Well-led?
- Good
- The registered manager and provider carried out checks, listened to feedback and recorded actions for improvement. Staff and relatives said they felt supported and kept informed.
What inspectors found, January 2019
Rated Good; inspectors found kind, personalised care, with minor medicines recording and storage issues to check.
This was an announced, comprehensive inspection in December 2018. One inspector and an expert by experience visited, spoke with all four people living at the home, relatives and staff, and reviewed care plans, daily records, medicines records and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The rating stayed the same as at the previous inspection in April 2016.
Inspectors found people were safe, treated kindly and supported by staff who knew them well. People received support with medicines, food, health appointments, activities and daily choices. The home was clean and staff understood people's individual risks and needs.
There were two medicines issues. Stocks were not always recorded accurately on medicines records, and one medicine was kept in a locked tin inside the kitchen food fridge rather than a separate medicines fridge. The provider said these points would be addressed.
Kind and respectful care
People said staff were kind and caring. Inspectors observed positive interactions and found that staff respected people's privacy and dignity.
“People described staff as kind and caring toward them.” from the report
Personalised support
Each person had an individual care plan. Staff knew people's needs and supported them to make choices and remain as independent as possible.
“People had individual plans of care which provided staff with the information they needed.” from the report
Activities and choice
People could choose between group and individual activities, including day services, dancing, drama, crafts and pub lunches.
“People were able to take part in individual leisure activities according to their preferences.” from the report
Staff skills and support
Staff had completed the training needed and received support through one-to-one and team meetings. Specialist training had also been arranged for an individual's healthcare needs.
“Staff had the appropriate levels of skill, experience and support to meet people's needs and provide effective care.” from the report
Quality monitoring
The provider, manager and trustees carried out checks and recorded actions where improvements were needed. Inspectors said these actions had been completed within the recorded timescales.
“There was a system of internal audits and checks undertaken within the home to ensure the safety and quality of the service was maintained.” from the report
Medicine stocks not always recorded
needs fixingInspectors found that medicine stocks were not consistently recorded on medicines administration records. The provider said staff would be reminded about the importance of this.
“Staff had not consistently ensured stocks of people's medicines were accurately recorded on their MAR” from the report
Storage of one medicine
needs fixingOne medicine needing below-room-temperature storage was kept in a locked tin inside the kitchen food fridge. The provider said a separate medicines fridge would be purchased, but this report does not confirm that it had happened.
“One person's medicines required below room temperature storage and whilst these were stored securely in a locked tin, this was in the kitchen food fridge.” from the report
- 01How are medicine stocks checked and recorded now, and how often are these checks reviewed?
- 02Was a separate medicines fridge purchased after the inspection, and how is its temperature monitored?
- 03When there is only one staff member on shift, how are emergencies managed and how quickly can nearby or on-call staff provide help?
- 04How are people's care plans and risk assessments reviewed when their health or support needs change?
- 05How are people and relatives involved in reviewing care and suggesting improvements?
This was a comprehensive inspection covering the premises and care, with ratings given for all five key questions. This explanation was written from the published report of 4 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Polesworth Group Pooley View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Polesworth Group Pooley View →
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.