CQC report explained · a residential care home
What the CQC found at Polesworth Group Pooley Heights
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and staff understood safeguarding and emergency procedures. Medicines were handled by trained staff and records checked during the inspection were complete, but one risk plan did not clearly describe the level of support needed for road safety.
- Effective?
- Good
- Staff knew people well and had training, support and access to an on-call system. People's health, nutrition, consent and communication needs were considered.
- Caring?
- Good
- People and relatives gave positive feedback. Inspectors saw staff being kind, patient and encouraging, while respecting privacy, dignity and independence.
- Responsive?
- Good
- Care and activity plans were personalised. People were supported to choose activities, attend usual day services, communicate in ways they understood and take part in the local community.
- Well-led?
- Good
- The provider and manager used audits, feedback and monitoring visits to check quality and make improvements. Staff felt supported, and the provider understood its regulatory responsibilities.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised short-stay care, with more detail needed in one risk plan.
This was an announced comprehensive inspection on 11 December 2018. One inspector and an expert by experience visited, spoke with people, relatives and staff, observed care, and checked care plans, medicine records and quality checks.
The home provides short stays with personal care for up to six adults with learning disabilities. Five people were staying during the visit. Inspectors found enough staff, suitable training, safe medicines arrangements, kind care and activities shaped around people's choices.
All five areas inspected were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection in April 2016.
Staffing matched needs
Staff numbers were adjusted for the people staying at the home. Inspectors found staff had the skills, experience and support needed.
“The provider adjusted staffing numbers to meet the needs of people using the service for a short stay” from the report
Kind and respectful care
People and relatives described staff positively. Inspectors saw staff encourage independence and respect privacy and dignity.
“Staff were compassionate, kind and caring toward the people they supported.” from the report
Personalised activities
People could choose what to do and use personalised activity plans. Staff used photographs and communication aids to support choice and understanding.
“People also had personalised activity plans which staff used to help people achieve their goals and positive outcomes during their short stay.” from the report
Checks led to improvements
Audits identified actions, including clearer guidance for medicines and suitable dining chairs. Inspectors found these actions had been completed.
“There was an effective system of internal audits and checks undertaken within the home to ensure the safety and quality of the service was maintained.” from the report
One risk plan lacked detail
needs fixingA person's road safety risk was identified, but the plan did not say clearly how much support staff should provide. The provider said more detail would be added.
“However, the level of support was not described in individual risk management plans” from the report
- 01How will you assess and record my relative's individual risks before each short stay?
- 02If my relative needs one-to-one support, how will staffing be arranged during the stay?
- 03How will you make sure staff know my relative's preferred communication methods and activity choices?
- 04How will you record and respond to any changes in my relative's health or medicines when they arrive?
- 05How can my relative and our family give feedback or raise a complaint in an accessible format?
This was a comprehensive inspection covering all five CQC questions, and all five ratings remained Good from the previous inspection in April 2016. This explanation was written from the published report of 4 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Polesworth Group Pooley Heights
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Polesworth Group Pooley Heights →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.