CQC report explained · a residential care home
What the CQC found at PNP Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used suitable infection prevention and control measures. These included testing, protective equipment, cleaning, visitor controls and plans for managing outbreaks.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection prevention and control measures kept people safe.
The inspection was unannounced and took place on 19 November 2020. It was a targeted inspection during the coronavirus pandemic, focused on infection prevention and control.
Inspectors found that visits were restricted and risk assessed. Visitors were checked for symptoms and required to use suitable personal protective equipment. People and staff had regular COVID-19 testing, and staff were trained to use protective equipment.
The home was clean and hygienic. Inspectors were assured that the home managed hospital admissions, shielding, social distancing, testing, protective equipment and infection outbreaks safely.
The home was inspected but not rated overall. Safe was also recorded as inspected but not rated, so this report does not provide a full quality rating for the home.
Visitor safety
Visits were restricted and risk assessed. Visitors were checked for symptoms and required to follow safety guidance and wear suitable protective equipment.
“Staff checked all visitors for any signs or symptoms of infection before they were allowed into the home.” from the report
Family contact
Staff helped people keep in touch with relatives and friends during restrictions, using video calls and the telephone.
“Staff supported people to maintain their relationships with their families and friends.” from the report
Testing and outbreak planning
People and staff had regular COVID-19 testing. The home had plans for separating areas and managing positive results.
“People who lived at the home and staff were supported with regular testing for COVID-19.” from the report
Protective equipment
Staff received COVID-19 training and inspectors observed them using protective equipment appropriately.
“We observed staff wore PPE appropriately during our inspection.” from the report
Clean environment
Inspectors found the home clean and hygienic, with extra cleaning of frequently touched areas.
“We observed the home looked clean and hygienic.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current overall CQC rating, given that this inspection was not rated?
- 02How have the home's infection prevention and control arrangements changed since the inspection in November 2020?
- 03How are visitors currently checked and what protective equipment is required?
- 04How does the home now support people to keep in touch with family and friends?
- 05What are the current arrangements for testing, isolating new residents and managing an infection outbreak?
This was an unannounced targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other four questions or an overall rating. This explanation was written from the published report of 10 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Rated Good; inspectors found safe, kind and responsive care, with a medicines discrepancy acted on during the visit.
This was an unannounced inspection on 25 and 29 July 2019. The inspector spoke with people, relatives, staff and managers, checked the building, and reviewed care, staffing, medicines and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, kind care, personalised support and good systems for learning from incidents.
Inspectors did find a discrepancy during a medicines stock check. The management team acted by introducing stronger audits and extra training. The report says the home had improved from Requires Improvement at the previous inspection in 2018.
People felt safe
People and relatives said they felt safe. Staff could explain how to prevent harm and report concerns.
“One person told us, "The staff are very good at making sure we're all safe.” from the report
Kind and respectful care
Staff supported people's privacy, dignity and independence. People and relatives described the care as caring and respectful.
“Staff were respectful of people's privacy, such as password-protecting their electronic records.” from the report
Personalised support
Care records included people's preferences and life stories. The home supported individual interests, including a person's visit to a stud farm.
“This included the creation of a 'bucket list' of things each person wished to access.” from the report
Good oversight and improvement
Managers used audits, feedback, complaints and incidents to identify and address problems. They involved people, relatives and staff in making improvements.
“The management team completed various audits to check people's safety and welfare.” from the report
Medicines stock discrepancy
needs fixingInspectors found a discrepancy during a medicines stock check. The management team took immediate action, but families should ask how the new checking arrangements are monitored.
“During our inspection we did a medication stock check and noted a discrepancy.” from the report
- 01What was the medicines discrepancy found during the inspection, and how are stock checks now completed and reviewed?
- 02How will you measure whether the new medicines audits and staff training remain effective?
- 03What progress has been made with the planned sensory room and other redecoration and environmental improvements?
- 04How are residents' individual activities and 'bucket list' wishes kept up to date?
- 05How would you support someone needing end of life care, given that no one was receiving this care during the inspection?
This was an unannounced planned inspection covering all five CQC questions, including the premises and care provided; no one was receiving end of life care at the time. This explanation was written from the published report of 21 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of PNP Care Home
3 rated inspections over 2 years: the service has improved, from Inadequate to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2018Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2018InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
- November 2016
Registered with the Care Quality Commission on 23 November 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.