CQC report explained · a residential care home
What the CQC found at Plessington Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control. They found safe visiting, admissions, PPE use, testing, cleaning and COVID-19 risk assessments.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection, although people and relatives made positive comments about the care and support.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, March 2021
Plessington Court was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 22 February 2021. It looked at how well the home was preventing and controlling infections during the coronavirus pandemic.
Inspectors were assured that visitors were screened, PPE was used safely, testing was available and people were admitted safely. They also found increased cleaning, a clean environment and individual COVID-19 risk assessments.
People and relatives spoke positively about the home, its communication and its visiting arrangements. The home was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections, including safe PPE use, testing and up-to-date policies.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Clean environment
The home had increased its cleaning schedules and routines to reduce the risk of cross infection.
“The service had increased the cleaning schedules and routines to reduce the risks of cross infection.” from the report
Visiting arrangements
Relatives described garden visits and visits through a pod with screens as well organised and regular.
“Relatives told us they had previously participated in garden visits and inside pod visits with screens in place.” from the report
Positive feedback
People and relatives spoke positively about the care, support and communication they received.
“I cannot fault the care and support I've had from all the staff throughout the pandemic” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened, and what PPE and handwashing facilities are available?
- 02How often are people living here and staff tested for COVID-19?
- 03How are individual infection-related risk assessments reviewed and updated?
- 04How often are cleaning schedules and routines reviewed?
- 05How have visiting arrangements changed since the inspection in February 2021?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2018
Plessington Court was rated Good overall; inspectors found kind, safe care and Outstanding support tailored to people's lives and interests.
This was a comprehensive inspection on 25 and 26 February 2018. It was unannounced on the first day and announced on the second. Inspectors spoke with people living at the home, relatives, staff and managers. They also checked care plans, staff records, medicines records, complaints and other management records.
The home was rated Good for being safe, effective, caring and well-led. It was rated Outstanding for being responsive. Inspectors found enough trained staff, safe medicines systems, personalised care plans and good support with health, food and drink.
Inspectors were especially positive about activities, community links, support for people with dementia and end of life care. People and relatives said staff were kind, patient and knowledgeable. The home had improved since the previous inspection in October 2015, moving from Good to Outstanding in the responsive area while keeping its other Good ratings.
Personalised care
Care plans included detailed information about people's routines, preferences, communication, health and spiritual needs. Staff used this information to provide individual support.
“People's care plans were very person centred and reflected their individual wishes, preferences and choices.” from the report
Activities and community links
People could choose from a wide range of activities and were supported to stay connected with the local community. Inspectors saw creative activities and positive engagement.
“People participated in a wide range of interesting activities of their choice to reduce the risk of social isolation.” from the report
Kind and respectful staff
Staff built strong relationships with people and understood their lives, likes and dislikes. Privacy and dignity were consistently respected.
“Staff were observed to be kind, caring and patient throughout our inspection visit.” from the report
End of life support
Staff had training and people's wishes were recorded in care plans. Relatives could visit as people wished, and personal choices were included.
“The service provided end of life care to ensure people's end of life was as comfortable, pain free and dignified as possible.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's individual routines, preferences, communication needs and risks before they move in?
- 02Which activities and community visits would be suitable for my relative, and how would you support them to take part if their needs change?
- 03How would you support my relative's nutrition, hydration and contact with health professionals?
- 04How would you record and respect my relative's wishes about end of life care, visitors, faith and pain relief?
- 05How would visiting work for our family, given that the home is not accessible by public transport?
This was a comprehensive inspection covering all five CQC questions, with the home rated Good in four areas and Outstanding in Responsive. This explanation was written from the published report of 1 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Plessington Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 13 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.