CQC report explained · a residential care home
What the CQC found at Platinum Care Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, detailed risk assessments and safe medicine arrangements. The home was clean and staff understood how to protect people from abuse and manage risks.
- Effective?
- Good
- Staff understood people's needs and received regular training. People were supported with food, drink, health appointments and decisions about their care, including arrangements under the Mental Capacity Act.
- Caring?
- Good
- People and relatives described staff as caring and compassionate. Inspectors saw people being treated with dignity, encouraged to express their views and supported to learn skills and become more independent.
- Responsive?
- Good
- Care was tailored to people's individual needs and regularly reviewed. People were supported with activities they enjoyed, access to the local community, equality and diversity, and accessible ways to complain.
- Well-led?
- Good
- Managers were visible, knew people well and supported staff. The provider used feedback, weekly monitoring and lessons from incidents to make improvements.
What inspectors found, October 2018
Platinum Care Services was rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns.
This was an unannounced comprehensive inspection. Inspectors visited on 10 September 2018 and returned on 14 September 2018. They met all eight people living in the home, spoke with staff, relatives and visiting professionals, and checked care, medicine, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, detailed risk assessments and staff who understood people's needs. People were treated with respect and supported to be independent and involved in their community.
The rating remained Good, the same as at the previous inspection in December 2015. The report says there was no evidence of serious risks or concerns.
Personalised support
Staff knew people's histories, preferences and behaviour support plans. They adapted the environment and routines when this helped someone feel calmer or safer.
“People were supported by a staff team that knew and understood their individual needs and had taken care to put thought into how best to support people.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw patience, dignity and respect in the support provided.
“We observed staff treating people with dignity and respect.” from the report
Safe staffing and medicines
Inspectors found enough staff on duty and recruitment checks had been completed. Medicines were stored safely and given at the right time.
“People received their medication at the right time and it was stored safely in people's rooms.” from the report
Responsive management
Managers acted when things went wrong and used feedback to improve the service. Changes included altering staff shifts and making the complaints process more accessible.
“Lessons were learned when things went wrong and improvements and changes were made for the benefit of the people living at the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure staff understand my relative's behaviour support plan and what helps them manage anxiety?
- 02How will you support my relative to make everyday choices and build independence?
- 03How will you involve us in care reviews and decisions about changes in my relative's needs?
- 04What community activities and health appointments could my relative take part in?
- 05How would we raise a concern or complaint, and what accessible support is available if written information is difficult?
This was a comprehensive inspection covering all five rating areas, and the report says the overall Good rating remained unchanged from December 2015. This explanation was written from the published report of 11 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Platinum Care Services
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.