CQC report explained · a residential care home
What the CQC found at Pippins Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2018
Pippins Residential Care Home was rated Good overall, with Outstanding personalised support and only minor issues noted.
The inspection was announced and took place on 13 October 2018. One inspector spoke with people, relatives, staff and visiting professionals. They reviewed care records, medicines, complaints, safety records and other documents, and observed care, lunch and an exercise activity.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found people were protected from abuse, risks were managed, medicines were generally safe, staff were trained, and people were treated kindly and with dignity.
Responsive care was rated Outstanding. Inspectors found that staff knew people very well, supported their choices and personal goals, and arranged varied activities, outings and individual support. Complaints were handled and people's end of life wishes were respected.
This was the first inspection since a new provider took over on 1 November 2017. The report says the home had introduced changes including electronic care planning, new risk assessments, new policies and changes to activities and staffing.
Personalised support
People helped design their care and were supported to make choices about daily life. Staff knew their preferences and adapted support when needs changed.
“The service was exceedingly responsive and person centred and thought creatively about how to meet people's needs and to lead a fulfilling life.” from the report
Activities and community links
The home supported a wide range of group and individual activities, outings and personal goals. It also helped people stay connected through the internet, visits and local activities.
“People were supported to lead varied, interesting and fulfilled lives to the extent that they wished.” from the report
Food and hydration
Inspectors found attractive meals, varied drinks and support tailored to people's dietary needs and preferences.
“There was a range of food and drink on offer and every person had a drink within reach.” from the report
Leadership and improvement
The manager and provider were visible, and the home used audits and feedback to improve its systems and activities.
“Quality assurance systems were robust.” from the report
Some people wanted more staff time
minorAlthough inspectors found enough staff to meet people's needs, three people said there could be more staff. One person wanted staff to have more time to sit and chat.
“Three people told us there could be more staff.” from the report
One eyedrops label was missing
minorOne bottle of eyedrops had not been labelled when it was opened. It was disposed of after inspectors pointed this out, and the other medicines checked were properly labelled and dated.
“We found one bottle of eyedrops that had not been labelled on opening and this was disposed of when we pointed it out.” from the report
- 01How do you increase staffing support when a person is ill or needs more time?
- 02What checks make sure medicines, including eyedrops, are labelled with the opening date?
- 03How are each person's wish list, interests and personal goals kept up to date?
- 04How will you show that the changes introduced since the new provider took over have been maintained?
- 05How do you record and respect a person's end of life wishes, including family involvement and spiritual preferences?
This was an announced inspection covering all five key questions and the overall quality of the home, including care, accommodation, records, medicines, safety and management. This explanation was written from the published report of 27 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pippins Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at Pippins Residential Care Home →
- October 2017
Registered with the Care Quality Commission on 31 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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21 live-in carers within about an hour of Torbay
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Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
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