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CQC report explained · a residential care home

What the CQC found at Pinglenook Residential Home

Requires improvementpublished 19 May 2025, 16 months ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Pinglenook Residential Home.

The story over the years

Every inspection of Pinglenook Residential Home

9 rated inspections over 6 years: the service has held its Inadequate rating throughout.

  1. March 2024Inadequatecurrent ratingstayed Inadequate
    Safe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  2. March 2024Inadequatestayed Inadequate
    Safe: InadequateEffective: InadequateWell-led: Inadequate
  3. January 2024Inadequatestayed Inadequate
    Safe: InadequateEffective: Requires improvementWell-led: Inadequate
  4. January 2024Inadequate
    Safe: InadequateWell-led: Inadequate
  5. January 2022Inspected but not rated
    Safe: Inspected but not rated
  6. May 2021Requires improvementup from Inadequate
    Safe: Requires improvementWell-led: Requires improvement
  7. January 2021Inadequatedown from Good
    Safe: InadequateWell-led: Inadequate
  8. July 2020Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  9. March 2019Requires improvementup from Inadequate
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  10. September 2018Inadequate
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  11. January 2024

    Registered with the Care Quality Commission on 10 January 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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Care at home

At least 100 live-in carers within about an hour of Leicestershire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.

Saneliso G.
1 review
From £1,127 a week, 18 years caring
Based about 5 minutes from Leicestershire. Can care for a couple
Eugene M.
1 review
From £1,260 a week, 17 years caring
Based about 6 minutes from Leicestershire. Can care for a couple
Omoikhefe Isabel O.
2 reviews
From £1,117 a week, 18 years caring
Based about 8 minutes from Leicestershire. Can care for a couple
Shuvai M.
1 review
From £1,232 a week, 40 years caring
Based about 10 minutes from Leicestershire. Can care for a couple
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Caroline C., about Mary K.
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Karen C., about Earther Simomo K.
See live-in carers near LeicestershireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.