CQC report explained · a nursing home
What the CQC found at Pinfold Lodge Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, visiting and safe admissions.
- Effective?
- Good
- This targeted inspection did not assess the effective question.
- Caring?
- Good
- This targeted inspection did not assess the caring question.
- Responsive?
- Good
- This targeted inspection did not assess the responsive question.
- Well-led?
- Good
- This targeted inspection did not assess the well-led question.
What inspectors found, October 2021
Inspected but not rated; inspectors found good infection control practices during a targeted COVID-19 review.
This was an unannounced, targeted inspection on 7 October 2021. Inspectors checked infection prevention and control measures because of COVID-19 outbreaks in care homes.
They found good practice in visiting arrangements, testing, cleaning, social distancing, admissions and the use of personal protective equipment. The home had an up-to-date infection control policy and risk assessments for people and staff.
The service was inspected but not rated. This means the visit did not give an overall quality rating or full ratings for all five areas of care.
Protective equipment
There were sufficient supplies of appropriate PPE. It was stored hygienically and staff had suitable places to put it on, remove it and dispose of it safely.
“The home had ample supplies of appropriate PPE which was stored hygienically and kept safe.” from the report
Testing and outbreak management
People and staff were tested regularly. Inspectors found arrangements to help identify COVID-19 cases quickly and manage infection risks.
“People and staff were tested regularly which helped identify cases of COVID-19 in a timely manner.” from the report
Cleaning and policy
The infection control policy was up to date. Extra cleaning and regular checks were carried out to maintain infection control standards.
“The registered manager ensured extra cleaning of the home took place and regular checks were completed to ensure infection prevention and control standards were met.” from the report
Visits and admissions
Visits and new admissions followed the guidance in place at the time. Inspectors were assured that social distancing and visitor safety arrangements were being followed.
“Visiting to the home took place as per current guidance and appropriate testing and checks were in place.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the home's current arrangements for testing people and staff for infections?
- 02How are visits managed now, and what checks are carried out for visitors?
- 03How often are infection prevention and control checks completed, and can families see the results?
- 04What training do staff currently receive on PPE, hand hygiene and infection control?
- 05What were the home's ratings for caring, effective, responsive and well-led care at its most recent full inspection?
This was an unannounced targeted inspection of infection prevention and control practices only; the service was inspected but not rated. This explanation was written from the published report of 23 October 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with activities still identified for improvement.
Inspectors visited on 2 and 10 October 2019. The first visit was unannounced and the second was announced. They spoke with people, relatives, staff and visiting health professionals. They also observed care and checked care plans, medicines, staff records and management records.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, staff were kind and care was personalised. Medicines systems had been reviewed and improved. People had food choices, support with healthcare, and activities including one-to-one support.
The home had a new manager who was in the process of registering with the CQC. Inspectors found strong leadership and effective checks on the quality of care. The overall Good rating was unchanged from the previous inspection, published in April 2017.
People felt safe
People told inspectors they felt safe and that staff looked after them well. Risks were recorded and monitored.
“People told us they felt safe and that staff looked after them very well.” from the report
Kind and respectful care
Staff were observed treating people with kindness. People and relatives said privacy, dignity, choice and independence were respected.
“Staff were friendly, considerate and kind towards the people they cared for.” from the report
Good food and hydration support
People had varied meals and additional choices. Staff understood people's dietary needs and monitored food and fluid intake.
“People received a varied menu of food each day and had additional choices according to their preferences.” from the report
Improving medicines management
The home acted on specialist advice and had audits, stock checks and staff competency checks for medicines.
“These improvements had significantly reduced medicines errors in the service.” from the report
Strong management checks
The management team used audits, complaints, surveys and incident records to identify improvements.
“There was a robust and effective quality assurance process.” from the report
Activities were still an improvement area
minorThe home had identified activities as something it could improve. It had added more one-to-one support and offered a range of activities, but families should check how well this matches their relative's interests.
“The service had identified activities as an area they could improve.” from the report
Refurbishment was ongoing
minorThe property was part-way through refurbishment at the time of inspection. Ask what work remains and whether it affects the person's room or daily life.
“The property was in the middle of a refurbishment programme.” from the report
- 01What activities would you offer my relative, and how would you adapt them to their interests and abilities?
- 02What parts of the refurbishment programme are still unfinished, and how would any work affect residents?
- 03What changes were made to medicines management after the specialist review, and how do you check that they remain effective?
- 04How are my relative's food, fluid intake and dietary preferences recorded and reviewed?
- 05How will you involve me and my relative in reviewing the care plan and making decisions about care?
This was a planned comprehensive inspection covering all five key questions and both the premises and care provided; all five ratings remained Good from the previous inspection. This explanation was written from the published report of 16 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pinfold Lodge Nursing Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- October 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 14 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.