CQC report explained · a residential care home
What the CQC found at Pinewood Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Safeguarding procedures, medicines management, infection control, risk assessments and staff recruitment checks were found to be suitable.
- Effective?
- Good
- Staff had the required training and support. People received help with food, their individual diets and access to healthcare, although some capacity assessments were not dated.
- Caring?
- Good
- People and relatives described staff as polite, considerate and caring. Inspectors saw staff protect privacy, explain care and support people's independence.
- Responsive?
- Good
- Care plans were person-centred and activities reflected people's interests. However, some care plans and continence records were not updated promptly when needs changed.
- Well-led?
- Good
- People, relatives and staff said the manager was approachable. The home had systems for checking quality, learning from incidents and involving people in decisions.
What inspectors found, March 2018
Rated Good; inspectors found safe, kind and responsive care, but some care records were not updated promptly.
The inspection was unannounced and took place on 8 February 2018. It followed anonymous concerns about incontinence care and staffing. Inspectors spoke with people, relatives, staff and health professionals. They also checked care records, medicines, staff files, training, incidents, rotas and safety checks.
The inspectors found that people felt safe and trusted the staff. Medicines were managed safely, staff responded to call bells promptly, and there were usually enough staff. People were treated with dignity, supported to make choices, and offered activities based on their interests.
Care plans were detailed and person-centred, but some were not reviewed quickly enough when people's needs changed. Some continence information was also missing from the records. The home was rated Good in all five areas and remained Good compared with the May 2016 inspection.
People felt safe
People and relatives said they felt safe. Inspectors saw staff respond promptly and use appropriate moving and handling techniques.
“People told us they felt safe and they trusted staff who looked after them.” from the report
Kind and respectful care
Staff protected privacy, offered choices and supported people to remain independent. People and relatives described the care as warm and considerate.
“People and their relatives told us they were supported by staff who were polite, considerate and caring.” from the report
Open leadership
The manager was seen as approachable and available. The home used meetings, checks and incident reviews to monitor and improve care.
“There was an open and honest culture where learning from mistakes was encouraged.” from the report
Care records were not always current
needs fixingSome care plans were not reviewed promptly when people's needs changed. One record still said a person could wash and dress independently, despite staff saying they now needed help. Some continence details were also missing.
“However, we found when people's conditions changed, they were not always reviewed in a timely manner.” from the report
- 01How will you make sure care plans are updated quickly when a person's health or care needs change?
- 02How do you record each person's continence products, sizes and toileting preferences?
- 03How do you arrange staffing when several people need moving and handling support at the same time?
- 04How do you make sure capacity assessments are dated and kept up to date?
- 05What action did you take after the inspection recommendation about care records?
This was an unannounced inspection covering all five CQC questions, including checks prompted partly by concerns about incontinence care and staffing. This explanation was written from the published report of 14 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pinewood Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Pinewood Residential Care Home →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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