CQC report explained · a residential care home
What the CQC found at Pinetrees
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using personal protective equipment safely, accessing testing, and keeping its infection control policy up to date.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, November 2020
Pinetrees was inspected but not rated; inspectors were assured about its infection prevention and control arrangements.
This was an announced, targeted inspection on 10 November 2020. Inspectors looked at infection prevention and control measures during the coronavirus pandemic.
Inspectors were assured that the home screened visitors, followed shielding and social distancing rules, used personal protective equipment safely, and accessed testing for people and staff.
They also found increased cleaning, extra checks on cleanliness, infection control information for staff, and support for people to keep in touch with important relatives.
The home was inspected but not rated. This means the visit did not provide a full overall assessment of the home or ratings for all five areas.
Visitor safety checks
Visitors completed health screening and had their temperature recorded before visiting.
“When visitors arrived at Pinetrees they completed a health screening questionnaire and their temperature was recorded.” from the report
Keeping families in touch
People were supported to stay in contact with important people through letters and frequent telephone calls. The manager also updated one family member weekly.
“People were supported to maintain contact with people who were important to them.” from the report
Staff support
Staff had wellbeing supervisions and access to a confidential helpline during the pandemic.
“A confidential helpline was available to staff so they could seek advice or support during the pandemic.” from the report
Cleaning and infection control
Cleaning was increased and extra audits were used to check cleanliness and staff compliance with the infection control policy.
“Cleaning schedules had been increased and additional audits had been implemented to monitor cleanliness and staff compliance with the providers infection control policy.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you screen visitors and manage visits now?
- 02How do you help residents keep in contact with their families?
- 03How do you check that staff use personal protective equipment correctly?
- 04How are cleaning checks and infection control audits carried out now?
- 05What are the home's current ratings for care, staffing, responsiveness and management?
This was a targeted inspection of infection prevention and control measures only; the home was inspected but not rated. This explanation was written from the published report of 25 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Pinetrees was rated Good; inspectors found safe, kind and personalised care, with only a minor issue in one staff record.
The inspection was unannounced and took place on 04 October 2018. Two inspectors spoke with people living in the home, a relative, the manager and care staff. They observed care and checked medicines, care plans, recruitment records, complaints and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were supported to make choices, stay independent and take part in work, volunteering, leisure and community activities.
The home was rated Good at the previous inspection in March 2016. Inspectors found that this rating remained justified and found no serious risks or concerns.
Choice and independence
People were involved in decisions about their care and daily lives. Staff supported them to make choices and remain as independent as possible.
“People were supported to be fully involved in decisions about their care and developing their care plan.” from the report
Personalised care
Care plans included detailed information about people's preferences, needs and signs of distress. Staff followed this guidance in practice.
“We saw care plans contained detailed information about people's likes, dislikes, their care needs and how care staff should support them effectively.” from the report
Active community lives
People were supported to take part in work, volunteering, leisure activities and community events that matched their interests.
“People were supported to access a range of opportunities that enabled them to live as full and active a life as they wished and to engage with the wider community.” from the report
Kind and respectful staff
Inspectors saw positive relationships between people and staff. Privacy and dignity were respected, including staff knocking before entering bedrooms.
“We saw positive interactions between people living at the service and care staff that demonstrated a mutual trust and respect.” from the report
Safe care
Staff understood safeguarding and individual risks. Medicines were stored and given safely, and there were enough staff to meet people's needs.
“People received their medicines safely and as prescribed. People were protected by effective infection control procedures.” from the report
One staff record needed correction
minorInspectors found an issue with the documentation for one staff member's references. The manager contacted the provider immediately and took steps to prevent the problem happening again.
“We identified one issue with the documentation for a staff member's references during the inspection.” from the report
- 01What improvements have been made to the enhanced training programme mentioned in the report?
- 02How do you now check that staff reference records are complete before staff begin work?
- 03How will my relative be involved in writing and reviewing their care plan?
- 04How will you support my relative's specific interests, work, volunteering or community activities?
- 05How are medicines checked and monitored for each person?
This was an unannounced inspection covering all five CQC areas, and the ratings in each area remained Good from the previous inspection. This explanation was written from the published report of 18 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pinetrees
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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