CQC report explained · a residential care home
What the CQC found at Pilgrims View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Pilgrims View rated Good; inspectors found safe, kind and personalised care, with activities and management systems working well.
This was an unannounced, comprehensive inspection on 21 November 2017. Inspectors observed care, spoke with staff, relatives and one person, and reviewed care records, staff files, audits, rotas and policies.
They found people were safe and received their medicines as prescribed. Staff understood people's needs, treated them with dignity, supported their health and nutrition, and provided activities linked to people's interests and community life.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The Responsive rating had been Requires Improvement in 2015, but inspectors found it had improved to Good at this inspection.
Safe medicines
Inspectors found medicines were ordered, stored, administered, recorded and disposed of safely. Staff administering medicines were trained and had their competency checked.
“Medicines were managed safely and people received them as prescribed.” from the report
Activities and engagement
People could choose from activities around the home and were supported to stay connected with the local community. Staff made time to take an interest in what people were doing.
“There were activities located around the home for people to engage with independently and each dining room table was set up for people to be engaged in different activity.” from the report
Respectful care
Staff knew people well and adapted communication to their needs. They protected privacy and dignity during personal care and other support.
“Staff gave people their full attention during conversations and spoke to people in a considerate and respectful way using people's preferred method of communication wherever possible” from the report
Good oversight
The management team used audits, meetings and feedback to identify actions and check that improvements were completed.
“We found that the registered manager had implemented good quality assurance system and used these principles to critically review the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What activities are currently available for people who prefer to take part independently, and how are activities matched to each person's interests?
- 02How many staff vacancies are there now, and how often is agency staff used?
- 03How are care plans and risk assessments updated when a person's health or needs change?
- 04How are relatives involved in best-interest decisions and reviews of any Deprivation of Liberty Safeguards?
- 05How can relatives give feedback or raise a complaint, and how will they be told what action was taken?
This was a comprehensive inspection covering all five questions, but inspectors could not speak with everyone because some people's ability to communicate verbally was limited. This explanation was written from the published report of 12 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Pilgrims View
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- August 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 9 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.