CQC report explained · a nursing home
What the CQC found at Phoenix House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough suitably trained staff, clear risk assessments and safe medicines practice. Infection prevention arrangements were also found to be effective.
- Effective?
- Good
- People had personalised care plans and staff received induction, training and supervision. Staff supported healthcare access, healthy eating and people's own choices.
- Caring?
- Good
- People said staff were kind, respectful and caring. Inspectors saw positive interactions and found that people were supported with dignity, privacy, independence and new skills.
- Responsive?
- Good
- Care was tailored to people's needs, wishes, communication and identity. People were involved in care planning and knew how to raise concerns.
- Well-led?
- Good
- Inspectors found motivated leadership, effective quality checks and positive feedback from people, relatives and staff. The home worked with health and social care professionals and advocacy organisations.
What inspectors found, November 2022
Phoenix House was rated Good in every area; inspectors found safe, kind and person-centred care with effective management.
One inspector visited on 15 November 2022. The visit was announced. They spoke with five people and seven staff, and reviewed care plans, medicines records, recruitment files and management records.
The home supported nine people at the time, with places for up to 15. Inspectors found people were safe, treated with kindness and respect, and supported to make choices, build independence and take positive risks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the service registered in September 2021. The previous provider had also been rated Good in a report published in January 2020.
Clear risk support
Risk assessments were detailed and included steps to reduce known risks. People were involved in making decisions about how to stay safe.
“Risk assessments were recorded, and mitigating strategies were clear.” from the report
Personalised care
Care plans reflected people's needs, goals and wishes. People and those important to them were involved in reviewing the plans.
“People had care and support plans that were personalised, holistic, strength-based and reflected their needs and aspirations.” from the report
Support for independence
People were supported to learn skills, make choices, take positive risks and develop independence, including through work and community activities.
“People had the opportunity to try new experiences, develop new skills and gain independence.” from the report
Good oversight
The provider used audits and feedback to monitor care and identify improvements. Staff said they felt supported and respected.
“Systems and processes were in place and effective in assessing, monitoring and improving the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure detailed risk assessments stay up to date when a person's needs or risks change?
- 02How are people supported to take their medicines themselves when this is appropriate and safe?
- 03How do you maintain the same staff consistency and training described in the inspection report?
- 04How are people currently supported to develop independence, learn new skills and take part in community activities?
- 05What feedback have people, relatives and staff given since the inspection, and what changes have been made as a result?
This was the first inspection of the newly registered service and covered all five CQC questions, including both the premises and the care provided. This explanation was written from the published report of 29 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Phoenix House
4 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2021
Registered with the Care Quality Commission on 16 September 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.