CQC report explained · a residential care home
What the CQC found at Philia Lodge Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
Philia Lodge Rest Home was inspected but not rated; inspectors found good infection control and visiting arrangements.
This was a targeted inspection on 1 April 2021. It looked at infection prevention and control measures during the coronavirus pandemic. The inspection was announced.
Inspectors found a strong visitor management procedure. People could keep in touch with relatives through window, garden, screened and face-to-face visits. Tablets were also available.
Inspectors were assured that the home used protective equipment safely, supported testing, followed social distancing and shielding rules, and had suitable hygiene and outbreak arrangements. People's health was monitored for signs of Covid-19.
The service was inspected but not rated. This means the report gives findings about infection control, but does not give a new overall rating.
Visitor safety
The home had a detailed visitor management process intended to reduce the risk of infection and keep people safe.
“There was a robust visitor management procedure in place to ensure people were kept safe.” from the report
Contact with relatives
People were offered several ways to stay in contact with friends and relatives, including different types of visits and tablet computers.
“Staff facilitated numerous ways that people could keep in touch with their friends and relatives including window visits, garden visits, screened visits and face to face visits with one nominated person.” from the report
Monitoring health
People's health was checked closely so possible Covid-19 symptoms could be identified quickly.
“People's health was monitored closely to ensure any signs of Covid-19 infection were identified quickly.” from the report
Infection control
Inspectors were assured that the home was using protective equipment safely and had arrangements to prevent or manage infection outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently managed, and what visiting options are available?
- 02How do you monitor people for signs of Covid-19 or other infections?
- 03How do you make sure staff use personal protective equipment safely and correctly?
- 04What testing is available for people living here and for staff?
- 05What would happen if there was an infection outbreak in the home?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 14 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Philia Lodge Rest Home was rated Good in all areas; inspectors found safe, kind and personalised care, with one care-planning gap to address.
This was an unannounced inspection on 5 December 2019. The inspector spoke with people living in the home, a relative, staff and a visiting healthcare professional. They also checked care records, medicines records, accident records, complaints and quality checks.
Inspectors found people were safe and received their medicines as prescribed. Staff were recruited safely, risks were assessed, and there were enough staff. People received suitable support with food, drink, healthcare and activities.
The report describes staff as kind and respectful. People and relatives were involved in care decisions, and the home supported privacy, independence, communication and relationships. The management and quality-checking systems were found to be effective.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous Good rating, published on 15 June 2017.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines records were complete, and staff had training and competency checks.
“Medication administration charts were all up to date and there were no omissions or gaps.” from the report
Kind and respectful care
Staff communicated in ways people could understand and protected their privacy and dignity. People were supported to make choices and keep their independence.
“Staff were kind and patient towards the people they supported.” from the report
Personalised support
Care plans involved people, families and friends, and activities reflected people's interests. Staff also supported cultural and spiritual needs.
“Care plans had been developed for each person with involvement from the person, their friends and family, and were reviewed regularly.” from the report
Good partnership working
The home worked with community health professionals and followed their advice. Inspectors were told that staff knew people well and contacted professionals appropriately.
“Staff contact us appropriately and follows our guidance.” from the report
Positive management
Staff felt supported, the manager was approachable and audits were used to monitor quality. Inspectors found an open and positive culture.
“There was an open, transparent and positive culture at the service.” from the report
Some care-plan guidance was incomplete
needs fixingWhere people showed periods of inappropriate behaviour, the guidance did not contain all the information staff needed. The manager said the care-plan information would be updated.
“Although we did identify that where people showed periods of inappropriate behaviour, guidelines did not provide full information.” from the report
- 01What updates were made to care plans for people who showed periods of inappropriate behaviour?
- 02How do you make sure staff follow the updated guidance and understand the risks?
- 03How do you decide whether there are enough staff for each person's needs?
- 04How are medicines checked to make sure records remain complete and there are no missed doses?
- 05How will you support my relative's preferred activities, relationships, food choices and healthcare appointments?
This was an unannounced planned inspection covering all five key questions, and the ratings in every area remained Good. This explanation was written from the published report of 28 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Philia Lodge Rest Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 19 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of Peterborough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,370 a week. 34 can care for a couple. 11 years' experience on average.
“I honestly feel lucky to have found her and have already booked her for another visit.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.